Isabella Soto
Northridge,CA
Summary
Good team member with experience in helping to create a supportive environment and enhancing customer satisfaction, show at San Fernando Parks and Recreation as well as at Magaly's Tamales. Able to demonstrate exceptional communication, problem-solving skills, great customer service and be an overall team player.
Overview
5
5
years of professional experience
Work History
Recreation Leader 1
San Fernando City
San Fernando, CA
06.2023 - Current
- Developed positive and productive relationships with kids, parents and staff.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Supervised groups of up to 50 children under age 13 from arrival through departure at end of day.
- Engaged participants in recreational activities and team-building exercises.
- Supervises Facilities and is Parks on site representative. Opens and closes facilities as well as turns on and off field lights for scheduled groups.
- Sets up and tears down tables and chairs for rentals. Works special events and works wide variety of activities for both children and adults.
Cashier
Magaly's Tamales
San Fernando, CA
09.2019 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor Of Applied Studies - Sociology
Los Angeles Pierce College Woodland Hills
Woodland Hills, CAHigh School Diploma -
Granada Hills Charter High School
Granada Hills, CA06.2022
Skills
- Customer service skills
- Computer Skills
- Safety awareness
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Professionalism
- Team Leadership
Timeline
Recreation Leader 1
San Fernando City
06.2023 - Current
Cashier
Magaly's Tamales
09.2019 - 06.2023
Bachelor Of Applied Studies - Sociology
Los Angeles Pierce College Woodland Hills
High School Diploma -
Granada Hills Charter High School