Isabella Soto
Northridge,CA
Summary
Good team member with experience in helping to create a supportive environment and enhancing customer satisfaction, show at San Fernando Parks and Recreation as well as at Magaly's Tamales. Able to demonstrate exceptional communication, problem-solving skills, great customer service and be an overall team player.
Overview
5
5
years of professional experience
Work History
Recreation Leader 1
San Fernando City
06.2023 - Current
- Developed positive and productive relationships with kids, parents and staff.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Supervised groups of up to 50 children under age 13 from arrival through departure at end of day.
- Engaged participants in recreational activities and team-building exercises.
- Supervises Facilities and is Parks on site representative. Opens and closes facilities as well as turns on and off field lights for scheduled groups.
- Sets up and tears down tables and chairs for rentals. Works special events and works wide variety of activities for both children and adults.
Cashier
Magaly's Tamales
09.2019 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor Of Applied Studies - Sociology
Los Angeles Pierce College Woodland Hills
Woodland Hills, CAHigh School Diploma -
Granada Hills Charter High School
Granada Hills, CA06.2022
Skills
- Customer service skills
- Computer Skills
- Safety awareness
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Professionalism
- Team Leadership
Timeline
Recreation Leader 1
San Fernando City
06.2023 - Current
Cashier
Magaly's Tamales
09.2019 - 06.2023
Bachelor Of Applied Studies - Sociology
Los Angeles Pierce College Woodland Hills
High School Diploma -
Granada Hills Charter High School