Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Affiliations
Timeline
Generic

Isabella Soto

Weslaco,TX

Summary

Dependable professional with strong critical thinking, problem-solving, and organizational skills. Proven track record in customer service and teamwork, consistently recognized for maintaining high standards of cleanliness and efficiency. Experienced in operating cash registers and delivering exceptional support in fast-paced environments. Committed to enhancing customer satisfaction and promoting loyalty through quality service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Weslaco, USA
05.2024 - 11.2024
  • Collaborated with team members to ensure efficient service during peak hours.
  • Stocked supplies and ingredients, monitoring inventory levels regularly.
  • Food handling experience
  • Extremely fast paced environment
  • Maintained cleanliness and organization in kitchen and dining areas.
  • Prepared food items according to standardized recipes and safety guidelines.
  • Assisted customers with orders, ensuring accuracy and satisfaction.
  • Operated cash register, processed transactions, and handled cash responsibly.
  • Customer service experience
  • Trained new crew members on procedures and best practices for service excellence.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Resolved customer complaints in a professional manner.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.

Waitress

Macedonian Christian Academy
Alamo, USA
04.2022 - 04.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted in training new staff on service protocols and menu knowledge.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Collaborated with kitchen staff to ensure timely food delivery to tables.
  • Managed multiple tables while prioritizing guest needs and requests.
  • Resolved customer complaints promptly to enhance overall dining experience.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Student Volunteer

McAllen Pregnancy Center
McAllen, TX
03.2024 - 03.2024
  • Collaborated with team members to plan outreach initiatives and programs.
  • Supported fundraising efforts through event coordination and logistics management.
  • Developed promotional materials to increase awareness of volunteer opportunities.
  • Communicated effectively with diverse groups to foster a welcoming environment.
  • Performed general office tasks such as photocopying documents or mailing packages.
  • Organized storage areas for efficient stocking of products.
  • Inspected merchandise for damages before stocking shelves or selling items.
  • Organized deliveries by sorting and stocking receivables
  • Assisted in receiving, stocking, and organizing inventory.

Education

High School Diploma -

Macedonian Christian Academy
Alamo, TX
08.2025

Skills

  • Creative thinking
  • Strong organizational skills
  • Customer service
  • Conflict resolution
  • Inventory management
  • Cash handling
  • Effective communication
  • Training and mentoring
  • Heavy lifting
  • Store opening and closing
  • Task prioritization
  • Teamwork and collaboration
  • Leadership qualities
  • Workplace efficiency
  • Attention to detail
  • Point-of-sale transactions
  • Time management

Certification

  • CPR Certified
  • Food Safety

Accomplishments

  • 4x Gold Medal Winner in MatShark BJJ Tournament
  • 3x Silver Medal Winner in MatShark BJJ Tournament
  • Winner in local Artistry Competition

Additional Information

Six years of martial arts training, Self taught in creative writing and art, Common Team Building; Gained necessary experience for character and skill development., Learned to quickly assess situations and collaborate to find best solutions., Meet biweekly with peers for creativity and conflict resolution exercises.

Affiliations

  • Artist
  • Baking
  • Piano & Percussion Player
  • Writer
  • Improv | Dungeons & Dragons

Timeline

Crew Member

McDonald's
05.2024 - 11.2024

Student Volunteer

McAllen Pregnancy Center
03.2024 - 03.2024

Waitress

Macedonian Christian Academy
04.2022 - 04.2024

High School Diploma -

Macedonian Christian Academy

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