Isabella Spilios
Alliance,OH
Summary
Dedicated animal care professional with experience at Hidden Hills, owned by Brett Rossetti, excelling in effective communication and animal care management. Recognized for enhancing customer satisfaction and training staff in proper handling techniques. Answering emails and contacting clients. Proven ability to maintain sanitary conditions and respond to emergencies, ensuring the well-being of animals under care.
Overview
4
4
years of professional experience
Work History
Kennel Worker
Brett Rossetti
Alliance, OH
09.2021 - 09.2024
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Prepared food to meet needs of animals under care with appropriate meals.
- Walked dogs while enforcing good behavior and manners.
- Maintained clean and orderly play yards, kennels and cages.
- Walked dogs on a daily basis to ensure they received exercise.
- Delivered excellent service to pet owners to drive repeat business.
- Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Greeted customers and provided information about services offered by the kennel.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Trained new staff members on proper animal handling techniques.
- Recorded detailed notes regarding each animal's health conditions.
- Assessed animals for injury and illness.
- Communicated effectively with owners regarding their pet's care plans.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Horse Caretaker
Kelley Mohn
Louisville, OH
05.2020 - 05.2022
- Followed precise feeding instructions and schedules for animals under care.
- Responded quickly to emergency situations involving horses or riders.
- Mucked out stalls to remove waste and debris and keep conditions sanitary.
- Assessed animals for injury and illness.
- Completed routine barn upkeep tasks such as stocking supplies.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Trained new staff members in proper horse care procedures.
- Recorded detailed notes about each horse's diet, exercise regimen, medical history.
- Provided daily care for horses, including feeding, grooming, and exercising them.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Maintained barns, stalls, paddocks and other horse-related facilities in a clean and safe condition.
- Ensured that all safety protocols were followed while handling horses.
Education
Some College (No Degree) - Communications
Stark State College
Canton, OHSkills
- Effective communication
- Customer service
- Team collaboration
- Animal care management
- Conflict resolution
- Problem solving
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Facilities maintenance
- Critical thinking
- Teamwork
References
References available upon request.
Timeline
Kennel Worker
Brett Rossetti
09.2021 - 09.2024
Horse Caretaker
Kelley Mohn
05.2020 - 05.2022
Some College (No Degree) - Communications
Stark State College