Isabella Staton
Westville,NJ
Summary
Seeking a full time elementary school teaching position
Overview
5
5
years of professional experience
Work History
Seasonal Property Managment
Sea Coast Property Managment
05.2023 - 09.2023
- Reviewed business operations and obligations to help organization function at acceptable level.
- Responded to customer emails, texts, and phone calls regarding questions, concerns, and new clients inquiries.
- Maintained property cleanliness
- Maintained consistent communication between sublet vendors and community public works services to meet customer servies at each property
- Managed multiple properties in the area during busy summer season
Customer Service Representative
Cherry Collision
10.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Seasonal Property Management
Sea Coast Property Management
05.2022 - 09.2022
- Reviewed business operations and obligations to help organization function at acceptable level.
- Responded to customer emails, texts, and phone calls regarding questions, concerns, and new clients inquiries.
- Maintained property cleanliness
- Maintained consistent communication between sublet vendors and community public works services to meet customer servies at each property
- Managed multiple properties in the area during busy summer season
Vet Technician
Greenfields Veterinary Associates
07.2020 - 05.2022
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Answered owner animal health questions and advised on best care practices.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
Assistant Store Manager
Journeys Shoes
10.2018 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Inclusive Education
Rowan University
Glassboro, NJ05.2025
Deptford Township High School
Deptford, NJ06.2020
Skills
- Critical thinking
- Excellent communication
- Adaptability
- Organization
- Imaginative thinking
- Punctual
- Patience
- Collaboration
Timeline
Seasonal Property Managment
Sea Coast Property Managment
05.2023 - 09.2023
Customer Service Representative
Cherry Collision
10.2022 - 05.2023
Seasonal Property Management
Sea Coast Property Management
05.2022 - 09.2022
Vet Technician
Greenfields Veterinary Associates
07.2020 - 05.2022
Assistant Store Manager
Journeys Shoes
10.2018 - 07.2020
Bachelor of Arts - Inclusive Education
Rowan University
Deptford Township High School
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