Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Strauss

Kissimmee,FL

Summary

Committed and a diligent self starter, eager to work in a service-based environment. Adaptable to any situation and driven to provide clients with excellent service and knowledge. With 7+ years in customer service and sales knowledge to implement the same ethic to drive company goals.

Overview

8
8
years of professional experience

Work History

Esthetician

Red Clay Mobile Spa
06.2023 - Current
  • Perform a skin analysis of each facial to ensure each client received individualized facials to meet their skin type
  • Perform consecutive 50 minute customized facials following PostQuam protocols according to client needs and recommend retail products for best
  • Provided esthetic services to clients including facials, extractions, skin care regime, waxing, product recommendations and sales
  • Book and maintain accurate mobile schedule using online CRM to ensure efficiency and promote products after treatments
  • Maintain positive rapport with clients while growing client portfolio, while tailoring their skin care regime and proving VIP at home spa services

Health Insurance Agent

American Health Marketplace
10.2022 - Current
  • Answered incoming calls from customers looking to buy insurance and customers with questions
  • Maintained personal contact with each and every policy holder of every group policy sold
  • Provide consistent and reliable customer service to maintain and grow client base
  • Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

Recruiter

Compass Health Agency
08.2021 - 10.2022
  • Perform searches for quality candidates using sources such as computer databases, networking, Internet recruiting resources, media advertisement
  • Or employee referrals
  • Assisted clients with recruiting strategies to meet current or anticipated staffing needs
  • Handled various special projects based on need and demand
  • Post job descriptions on various platforms and databases
  • Screened, interviewed and negotiated with potential hires for a large portfolio of positions
  • Assisted in managing phone interviews and in office interviews.

Health Insurance Team Lead

Atlantic Senior Benefits
11.2020 - 08.2021
  • Answered and handled back to back inbound transfers from potential clients as well as follow up outbound calls for follow ups as required
  • Utilized interpersonal skills and extensive on the job training to provide professional, knowledgeable, courteous customer service and product overview
  • Researching Medicare covered services for plan participants
  • Managed team of 20+ agents with a daily work flow, from on the phone assistance to navigating through coverage documents to better assist clients
  • Support customers from the sale process to product set up.

Direct Sales

Hilton Grand Vacations
10.2019 - 11.2020
  • Assist customers with concerns and questions regarding their membership
  • Cold call existing Hilton Honors members, and book appointments with live sales agents
  • Multitask multiple computer programs that keep accurate data on customers
  • Build customer loyalty and rapport while meeting their needs

Collections Specialist

Hilton Grand Vacations
07.2018 - 10.2019
  • Assisted customers with bringing timeshare accounts current while maintain rapport with customers
  • Navigated through multiple Microsoft programs while maintaining heavy outbound call flow
  • Maintained accurate records and complied with company policies and
  • Federal regulations
  • Carried out tasks provide by management, improving overall team success

Customer Service Representative

Waste Connections
09.2016 - 06.2018
  • Provided accurate and appropriate information in response to customer inquiries.Provided accurate and appropriate information in response to customer inquiries
  • Built customer loyalty by placing follow-up calls for customers who reported product issues
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Creating flyers and business promotionally for local newspaper
  • Multi-tasking under heavy call volumes

Bank Teller

El Dorado Savings Bank
08.2015 - 09.2016
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions
  • Opened new customer accounts, including checking, savings and lines of credit
  • Balanced daily cash deposits and bank vault inventory with a zero-error rate
  • Received regional branch recognition award for outstanding customer service.

Education

Florida State Insurance Board

Master Career Institute
Orlando, FL

High School Diploma -

Ponderosa High School
Shingle Springs, CA
05.2015

Skills

  • Waxing
  • Makeup Application
  • Skin Analysis
  • Electrotherapy
  • Sanitation & Hygiene Certified
  • Product Application
  • Spa Retail Sales
  • Spa Treatment Services Expertise
  • Recommend Care Regimens
  • Time Management/ Multi-Tasking
  • Customer Massage
  • Skin Rejuvenation
  • Marketing and Promotions
  • Client Intakes
  • Schedule Management

Timeline

Esthetician

Red Clay Mobile Spa
06.2023 - Current

Health Insurance Agent

American Health Marketplace
10.2022 - Current

Recruiter

Compass Health Agency
08.2021 - 10.2022

Health Insurance Team Lead

Atlantic Senior Benefits
11.2020 - 08.2021

Direct Sales

Hilton Grand Vacations
10.2019 - 11.2020

Collections Specialist

Hilton Grand Vacations
07.2018 - 10.2019

Customer Service Representative

Waste Connections
09.2016 - 06.2018

Bank Teller

El Dorado Savings Bank
08.2015 - 09.2016

Florida State Insurance Board

Master Career Institute

High School Diploma -

Ponderosa High School

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