Isabella Swanson
Mount Pleasant
Summary
Proven leader and effective problem-solver, I significantly enhanced patron satisfaction at Bartlett Park District through safety enforcement and exceptional customer service. Skilled in first aid and CPR, my proactive approach, leadership skills and strong communication abilities ensure both safety and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lifeguard
Bartlett Park District
05.2022 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Entered water immediately to pull struggling swimmers to safety.
- Organized special events such as pool parties and competitions, ensuring guest enjoyment while maintaining safety standards.
- Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Administered first aid and CPR, ensuring rapid response to accidents.
- Conducted regular training exercises to maintain high readiness for rescues and emergencies.
Swim Lesson Instructor
Bartlett Park District
11.2021 - Current
- Increased student confidence in the water through positive reinforcement and gradual progression of skills.
- Contributed to a safe and enjoyable learning environment by enforcing pool rules and maintaining constant supervision of students.
- Provided exceptional customer service to parents, addressing concerns and providing regular progress updates on child''s swimming skills.
- Conducted private one-on-one swim lessons for students requiring specialized attention or advanced skill development.
- Prepared equipment before each class class and stored items promptly after classes.
- Taught students pool and water safety guidelines.
- Facilitated group swim lessons for diverse age ranges, fostering teamwork and collaborative skill development.
Host/Food Runner
More Brewing Company
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Cashier
The Home Depot
03.2020 - 02.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier/Stocker
Tom's Farm Market
07.2019 - 10.2021
- Greeted customers entering responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
No Degree - Elementary Education
Central Michigan University
Mount Pleasant, MI05-2028
High School Diploma -
South Elgin High School
South Elgin, IL05-2022
Skills
- Strong communicator
- Strong leadership
- Effective problem-solver
- Public safety knowledge
- Multitasking Abilities
- First aid and CPR Certification
- Customer service excellence
- Reliability and punctuality
Accomplishments
Third Degree Black Belt
Certification
- StarGuard Lifeguard StarGuard ELITE 2022 April
-Recertified May 2025
Timeline
Host/Food Runner
More Brewing Company
05.2024 - 08.2024
Lifeguard
Bartlett Park District
05.2022 - Current
Swim Lesson Instructor
Bartlett Park District
11.2021 - Current
Cashier
The Home Depot
03.2020 - 02.2022
Cashier/Stocker
Tom's Farm Market
07.2019 - 10.2021
No Degree - Elementary Education
Central Michigan University
High School Diploma -
South Elgin High School
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