Isabella Tankersley
Spokane
Summary
I am a hardworking and detail-oriented hospitality professional with a strong foundation in customer service, administrative tasks, and cleaning experience. I am proficient in Microsoft Office and hospitality systems. I am moving to Corpus Christi and I am seeking a role that utilizes my skills in a receptionist capacity.
Working in hospitality enriches my life. I love the pace of the work but above all else, I love interacting with guests. Each person has their own unique story. Working in hotels has taught me so much about the world and revealed my passion for hospitality.
I would be a great addition to your team because not only am I detail-oriented and reliable, I'm also a team player and go above and beyond in any work environment I'm in. I would love to be considered for this role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Phone & Reservations Operator / Front Desk Agent
Kalispel Tribe of Indians - Northern Quest Resort & Casino
11.2025 - Current
- Res. Agent: Answers any and all calls to the property, including but not limited to: hotel reservations, casino inquiries, shuttle requests, transfers, and team member attendance line.
- Front Desk Agent: Checks in all guests.
Front Desk Receptionist/Night Audit Accountant
Hilton Garden Inn
04.2025 - 10.2025
- Balanced Excel sheet charting data
- Handled cash transactions accurately and securely, balancing cash drawer at the end of each shift
- Performed night audit duties, including reconciling daily transactions and preparing financial reports
- Managed front desk operations during overnight shift, ensuring smooth check-in/check-out process for guests
Front Desk Receptionist
Spokane Springhill Suites by Marriott
09.2024 - 04.2025
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
- Efficiently checked-in and checked-out guests, accurately processing payments and maintaining guest records
- Managed reservations system, ensuring accurate bookings and room assignments for incoming guests
- Used FOSSE system
Janitor
ABM Industries Inc.
02.2024 - 06.2024
- Cleaning Amazon warehouse and bathrooms
EVS Attendant
Spokane Tribe Casino
08.2023 - 12.2023
- Maintained cleanliness and sanitation standards in assigned areas, including rooms, offices, restrooms, and common areas
- Provided excellent customer service by addressing concerns or inquiries from staff members or patients in a professional manner
- Cleaned slot machines, ashtrays and gaming floor
Education
High school diploma or GED -
Wellpinit High School
Wellpinit, WASkills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- A passion for hospitality
Certification
JROTC Sojourners Award
Timeline
Phone & Reservations Operator / Front Desk Agent
Kalispel Tribe of Indians - Northern Quest Resort & Casino
11.2025 - Current
Front Desk Receptionist/Night Audit Accountant
Hilton Garden Inn
04.2025 - 10.2025
Front Desk Receptionist
Spokane Springhill Suites by Marriott
09.2024 - 04.2025
Janitor
ABM Industries Inc.
02.2024 - 06.2024
EVS Attendant
Spokane Tribe Casino
08.2023 - 12.2023
High school diploma or GED -
Wellpinit High School