ISABELLA TEJADA
Summary
Highly organized professional with Quality, Administrative and Customer Service experience delivering exceptional results. Possessing versatile skills in project management, problem-solving, and collaboration with a detail-oriented nature. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
Work History
Professional Product Quality Support
Sanofi
09.2021 - 12.2024
- Print and certify quality batch records for production use
- Concentration and visual examination of GMP documents (Veeva/QualiPSO)
- Schedule, prioritize and prepare batch for disposition as applicable for manufacturing areas
- Complete SAP and Track Wise transactions in real time as actives are performed
- Review PQBR processes and trainings for development and implement efficiency and quality enhancements
- Prepare and approve commodity verification sheets for vaccine formulation and manufacturing bulk
- Develop, update, and execute training materials to ensure training is up to date to perform the designated cGMP activities and requirements for Health and Safety
- Author/Initiate documents (SOPs/SWIs), Change Controls and CAPAs as well as track and report actions within Quality Systems
- Authored project documentation in alignment with computer software validation activities for GxP and non-GxP software implementations
- Generate Quality and Site metric (KPIs) reports and implement efficiency and quality enhancements
- Analyze Audit findings, trends, and performance metrics to identify areas for improvement
- Collaborate with management to align with organizational goals and objectives to support Global safety and quality requirements
- Develop and implement efficiency with quality enhancement as well as offer support to the Product Quality Team
- Learned and adapted quickly to new technology and software applications.
Case Manager
Carbon Monroe Pike Mental Health and Developmental Services
04.2018 - 09.2021
- Provide support to the individual, family, and treatment process by coordinating a variety of service activities while assisting individuals to develop self-identified goals
- Develop Individual Service Plans (ISPs) for individuals receiving program services and monitor the plan through treatment reviews
- Meet with individuals receiving services, family, and/or other pertinent persons involved in the individual's life, with regular face-to-face visits and phone contact
- Present available treatment services for use by the individuals and/or family members
- Review ongoing treatment needs and services and assist with the stabilization of the individual
- Participate in rotational on-call system providing emergency coverage and crisis intervention support
- Notify and review situations with the appropriate leadership and other staff members as warranted
- Maintain current and complete records and reports, including weekly billing packet, in accordance with corporate and regulatory standards
- Document services provided, ensuring that the individuals and/or family members sign off on records and reports
- Maintain service need reports and treatment reviews in accordance with program, state, and local mental health standards and regulations, providing such documents to the supervisor
- Perform audit findings when necessary
- Assist with admission process if required
- Assist with all legal, licensing, regulatory, and certification activities as needed
Residential Support Staff
Resources for Human Development
02.2017 - 10.2018
- Create and maintain a safe and positive environment
- Support, guide, and teach consumers everyday skills, including cooking/food preparation, shopping, and budgeting
- Assist with interpersonal skills, utilizing community resources, vocational skills, social and interpersonal development
- Complete and review all required documentation, vehicle logs, medication logs, progress notes, sleep logs, menu plans, client inventories, incident reports, etc
- Collaborate with treatment team to properly implement goals listed in Individual Support plans (ISP'S)
- Community Involvement and Teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact
Retail Warehouse Associate
Stitch Fix Inc.
10.2017 - 04.2018
- Welcome delivery trucks
- Receive and track shipments
- Embark merchandise in delivery trucks using appropriate tools
- Accommodate and carefully handle fragile merchandise
- Track and document exact shipment arrival and departure times
- Tag and label merchandise
- Label and stockpile merchandise according to size, shape, and type
- Box, wrap and pack merchandise in accordance with relevant procedures and standards
- Prepare all orders for shipment
- Record and manage all impaired or damaged merchandise items
- Operate adequate merchandise management tools (for example, forklift)
- Enter data in inventory and logistics software programs
Sales Associate
Gap Inc.
09.2014 - 02.2017
- Confidently and proactively help resolve issues for customers
- Maintain clean and safe work environment
- Time Management
- Drives sales by offering brand credit card
- Accomplish floor replenishment and transport as needed to guarantee client satisfaction and size availability
- Ensure exceptional shopping experience for all
Education
Bachelor of Science - Criminal Justice
East Stroudsburg University
East Stroudsburg, PA05.2017
Skills
- Fluent in Spanish
- Fluent in English
- Problem Solving
- Strong Communicator
- Team-oriented
- Continuous Improvement
- Document Management
- Computer Literacy
- Technical Writing
- Quality Management Systems
- Detail-oriented
- Customer Service
- Document/Training Coordinator
- Self-Directed
- Collaboration
- Problem resolution
Timeline
Professional Product Quality Support
Sanofi
09.2021 - 12.2024
Case Manager
Carbon Monroe Pike Mental Health and Developmental Services
04.2018 - 09.2021
Retail Warehouse Associate
Stitch Fix Inc.
10.2017 - 04.2018
Residential Support Staff
Resources for Human Development
02.2017 - 10.2018
Sales Associate
Gap Inc.
09.2014 - 02.2017
Bachelor of Science - Criminal Justice
East Stroudsburg University
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