Isabella Terzian
WOODBURY,MN
Summary
Highly motivated college student with extensive customer service and sales experience. Reliable, driven, and willing.
Overview
6
6
years of professional experience
Work History
VOLUNTEER
USA RUGBY
SAINT PAUL, MN
03.2018 - 04.2018
- Shagged balls
- Ran water to athletes
- Helped assemble and disassemble fields
- Worked cashier for tickets
RECEPTIONIST
BUERKLE HYUNDAI
White Bear, Minnesota
05.2021 - 06.2022
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Screened visitors and issued badges to maintain safety and security.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Troubleshot copy machines and printers and scheduled service as needed.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
ADVOCATE, TARGET CORPORATION
03.2020 - 07.2020
- Handled drive-up and pick-up orders
- Applied speed and efficiency skills to all duties
- Assisted customers in returns, exchanges, and questions
- Tended to guests needs
- Exercised immense teamwork ability
- Utilized problem solving skills
PATIENT DISCHARGE SERVICES
ARIZONA STATE UNIVERITY, W.P. CAREY SCHOOL, UNITED HOSPITAL, EVENT
06.2016 - 06.2020
- Discharged and transported patients
- Delivered gifts and packages to rooms
- Escorted guests around hospital
- Greeted and directed guests
- VOLUNTEER
- RUGBY SCRIMMAGE
WIPEDOWN STATIONEE, PARADISE CAR WASH
05.2019 - 07.2019
- Physical labor- cleaning cars, transporting heavy supplies
- Interacted with customers to meet specific needs
- Cleaned exterior and mild interior of vehicles
- Utilized cooperation and teamwork
- Trained co-workers
SALES ASSOCIATE
WOODLANE FLOWERS
10.2018 - 04.2019
- Vigorous customer service and interactions
- Operated cash register
- Handled phone and in-person orders
- Implemented sales tactics
- Displayed products
- Housekeeping duties
- Wrapped and arranged flowers
Education
Associate of Arts - Liberal Arts
Century College
White Bear Lake, MN06.2022
Associate of Arts - Marketing
Arizona State University
Tempe, AZ06.2021
High School Diploma -
University of Minnesota - Twin Cities
Minneapolis, MN06.2020
High School Diploma -
East Ridge High School
Woodbury06.2020
Skills
- Customer Service
- Self-Checkout Assistance
- Cash Handling
- Policy and Procedure Adherence
- Customer Needs Assessment
- Stockroom Upkeep
- Time Management
- Teamwork and Collaboration
- Inventory Control Procedures
- Stocking and Receiving
Timeline
RECEPTIONIST
BUERKLE HYUNDAI
05.2021 - 06.2022
ADVOCATE, TARGET CORPORATION
03.2020 - 07.2020
WIPEDOWN STATIONEE, PARADISE CAR WASH
05.2019 - 07.2019
SALES ASSOCIATE
WOODLANE FLOWERS
10.2018 - 04.2019
VOLUNTEER
USA RUGBY
03.2018 - 04.2018
PATIENT DISCHARGE SERVICES
ARIZONA STATE UNIVERITY, W.P. CAREY SCHOOL, UNITED HOSPITAL, EVENT
06.2016 - 06.2020
Associate of Arts - Liberal Arts
Century College
Associate of Arts - Marketing
Arizona State University
High School Diploma -
University of Minnesota - Twin Cities
High School Diploma -
East Ridge High School
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