Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Isabella Terzian

WOODBURY,MN

Summary

Highly motivated college student with extensive customer service and sales experience. Reliable, driven, and willing.

Overview

6
6
years of professional experience

Work History

VOLUNTEER

USA RUGBY
SAINT PAUL, MN
03.2018 - 04.2018
  • Shagged balls
  • Ran water to athletes
  • Helped assemble and disassemble fields
  • Worked cashier for tickets

RECEPTIONIST

BUERKLE HYUNDAI
White Bear, Minnesota
05.2021 - 06.2022
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Screened visitors and issued badges to maintain safety and security.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Provided callers with address, directions, company website and related information.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

ADVOCATE, TARGET CORPORATION
03.2020 - 07.2020
  • Handled drive-up and pick-up orders
  • Applied speed and efficiency skills to all duties
  • Assisted customers in returns, exchanges, and questions
  • Tended to guests needs
  • Exercised immense teamwork ability
  • Utilized problem solving skills

PATIENT DISCHARGE SERVICES

ARIZONA STATE UNIVERITY, W.P. CAREY SCHOOL, UNITED HOSPITAL, EVENT
06.2016 - 06.2020
  • Discharged and transported patients
  • Delivered gifts and packages to rooms
  • Escorted guests around hospital
  • Greeted and directed guests
  • VOLUNTEER
  • RUGBY SCRIMMAGE

WIPEDOWN STATIONEE, PARADISE CAR WASH
05.2019 - 07.2019
  • Physical labor- cleaning cars, transporting heavy supplies
  • Interacted with customers to meet specific needs
  • Cleaned exterior and mild interior of vehicles
  • Utilized cooperation and teamwork
  • Trained co-workers

SALES ASSOCIATE

WOODLANE FLOWERS
10.2018 - 04.2019
  • Vigorous customer service and interactions
  • Operated cash register
  • Handled phone and in-person orders
  • Implemented sales tactics
  • Displayed products
  • Housekeeping duties
  • Wrapped and arranged flowers

Education

Associate of Arts - Liberal Arts

Century College
White Bear Lake, MN
06.2022

Associate of Arts - Marketing

Arizona State University
Tempe, AZ
06.2021

High School Diploma -

University of Minnesota - Twin Cities
Minneapolis, MN
06.2020

High School Diploma -

East Ridge High School
Woodbury
06.2020

Skills

  • Customer Service
  • Self-Checkout Assistance
  • Cash Handling
  • Policy and Procedure Adherence
  • Customer Needs Assessment
  • Stockroom Upkeep
  • Time Management
  • Teamwork and Collaboration
  • Inventory Control Procedures
  • Stocking and Receiving

Timeline

RECEPTIONIST

BUERKLE HYUNDAI
05.2021 - 06.2022

ADVOCATE, TARGET CORPORATION
03.2020 - 07.2020

WIPEDOWN STATIONEE, PARADISE CAR WASH
05.2019 - 07.2019

SALES ASSOCIATE

WOODLANE FLOWERS
10.2018 - 04.2019

VOLUNTEER

USA RUGBY
03.2018 - 04.2018

PATIENT DISCHARGE SERVICES

ARIZONA STATE UNIVERITY, W.P. CAREY SCHOOL, UNITED HOSPITAL, EVENT
06.2016 - 06.2020

Associate of Arts - Liberal Arts

Century College

Associate of Arts - Marketing

Arizona State University

High School Diploma -

University of Minnesota - Twin Cities

High School Diploma -

East Ridge High School

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Isabella Terzian