Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabella Thompson-Glaeser

Oshkosh

Summary

Dynamic Assistant Manager with a proven track record at Dairy Queen Grill & Chill, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff scheduling and conflict resolution, resulting in increased customer retention. Recognized for fostering a positive work environment and maintaining high standards of workplace safety compliance.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Dairy Queen Grill & Chill
12.2021 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily operations to maintain store cleanliness and organization.

Generalist

Uptown
09.2015 - 02.2020
  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Kept work areas clean and neat to promote efficient operations.
  • Provided exceptional service to clients, resulting in increased retention rates and positive feedback.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Oshkosh West High School
Oshkosh, WI

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Staff training and development
  • Task delegation
  • Conflict resolution

Timeline

Assistant Manager

Dairy Queen Grill & Chill
12.2021 - 10.2024

Generalist

Uptown
09.2015 - 02.2020

Oshkosh West High School

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