Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Isabella Thordsen

Sacramento,CA

Summary

My enthusiastic attitude and professional demeanor helps create a strong, friendly, and organized work environment. With hands-on experience in customer service, payment processing and sales I have learned to make quick decisions and solve problems using critical thinking skills. I am a strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. I am a committed job seeker with a history of meeting company needs with consistent and organized practices. Moreover, I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Furthermore, being an active member of 4H enhanced my leadership and communication skills. 4H offers opportunities for personal development, skill-building, and community involvement. Members often gain leadership skills, responsibility, and a sense of teamwork through project work and activities. Additionally, 4H provides a supportive community that encourages learning, civic engagement, and the development of lifelong friendships.

Overview

6
6
years of professional experience

Work History

Food and Beverage Cashier

Jamba Juice
Sacramento , CA
01.2022 - 06.2023
  • Processed refunds and exchanges according to company policies while maintaining high customer satisfaction ratings.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Welcomed customers, offering assistance to help find store items.
  • Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Waitress

Playa Linda Del Carmen
Sacramento, CA
04.2021 - 08.2021
  • Served food and beverages to patrons and confirmed complete orders.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Replenished beverages when necessary.
  • Greeted customers and provided menus.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Developed positive relationships with regular customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Peer Mentor/Sales Coordinator

Clover 4H Club
Sacramento, CA
01.2017 - 05.2021
  • Directed and participated in recruitment and enrollment activities.
  • Encouraged positive behavior among mentees by modeling appropriate conduct at all times.
  • Attended meetings and trainings to optimize professional development.
  • Planned and completed group projects, working smoothly with others.
  • Established meaningful connections between mentors and mentees through networking activities.

Education

High School Diploma -

Christian Brothers High School
Sacramento, CA
05-2022

Some College (No Degree) - Criminal Justice

University of Nevada - Reno
Reynard, NV

Skills

  • Guest Engagement
  • Cash Handling
  • Guest Seating
  • Professional Appearance
  • Exceptional Customer Service
  • Performance Improvement
  • Positive and Professional
  • Role Modeling
  • Skill Development
  • Organization
  • Effective Leadership
  • Customer Support

Affiliations

  • Active Reader
  • Member of the UNR hiking club
  • Volunteer at the Cat department at the Society for the Prevention of Cruelty to Animals (SPCA)
  • Lasallian Student Ambassador at Christian Brothers High School
  • Member of the Dance Gallery 2 for ten years
  • Active Instrument Player
  • Member of The Student Retreat Leader Team (SRLT) at Christian Brothers High School

Accomplishments

  • When I was eight years old my cousin and I accidentally became published authors of the book Isabelle and Isabella's Little Book Of Rules. We has the incredible opportunity to go to New York and be on the Today Show live. We also went on channel 3, 31, and Good Day Sacramento. Furthermore, we had book signings at Walmart, Hallmark, and Barnes and Nobles. Our rule book we wrote in just for fun became a sensation overnight and my world changed for the better. The book is also published in a Japanese Version.

Timeline

Food and Beverage Cashier

Jamba Juice
01.2022 - 06.2023

Waitress

Playa Linda Del Carmen
04.2021 - 08.2021

Peer Mentor/Sales Coordinator

Clover 4H Club
01.2017 - 05.2021

High School Diploma -

Christian Brothers High School

Some College (No Degree) - Criminal Justice

University of Nevada - Reno
Isabella Thordsen