ISABELLA TORRES
Wayne,NJ
Summary
I am proactive, ambitious, enthusiast, results driven and motivated professional with more than 10 years of combined experience in logistics, sales, customer services and administrative assistant. Demonstrates the ability to handle multiple tasks on daily basics.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Fashion Logistics Inc
Teterboro, NJ
2021.03 - Current
- Releasing orders by channels: Ecommerce, Retail, and wholesale.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Providing guidance to supervisors, and team to ensure efficient operation at any time.
- Routing the goods following the routing guide for each customer.
- Scheduling pickups of goods to ensure that all shipments are pick up on time.
- Ability to multitask, prioritize and manage time effectively.
- Provide accurate data on a daily, weekly, and monthly basics to ensure targets and KPI’s are met.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies.
Supervisor
Fashion Logistics Inc
Teterboro, NJ
2020.10 - 2021.03
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Planning and assigning workloads and daily tasks to associates.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Observed packing operations to verify conformance to specifications.
- Generated reports detailing findings and recommendations.
Picker & Packer
Fashion Logistics Inc
Teterboro, NJ
2020.06 - 2020.10
- Pulled orders quickly to maintain demanding productivity goals.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Stocked designated items on shelves, end caps and displays.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Scanned and verified UPC codes for all products to aid in identification.
Logistics Assistant
Orgu Costa - Ford, South America - Ecuador
Guayaquil , Ecuador
2014.03 - 2019.01
- Generated, distributed and filed copies of all billing paperwork.
- Prepared reports tracking information such as purchase orders, inventory numbers and invoicing activities.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Performed clericals tasks such as maintaining records of shipments, updating databases of inventory and filling paperwork.
- Received and checking deliveries to ensure the correct amount and type of stock.
- Coordinated with office staff to schedule deliveries and pickups
- New vehicles registration.
- New and used vehicles sales.
Administrative Assistant
SUGRAPA S.A - South America-Ecuador
Guayaquil, Ecuador
2008.05 - 2014.03
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed department budgets and generated financial reports for management review.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted coworkers and staff members with special tasks on daily basis.
- Payrolls.
Education
Commercial Engineer - Accountant
Universidad De Guayaquil
Guayaquil - Ecuador 2004.02 - 2009.09
Skills
Creative problem solving
Administrative support
Training and mentoring
Attention to Detail
Dependable and Responsible
Analytical and Critical Thinking
Decision-Making
Teamwork
Willingness to learn
Timeline
Customer Service Representative
Fashion Logistics Inc
2021.03 - Current
Supervisor
Fashion Logistics Inc
2020.10 - 2021.03
Picker & Packer
Fashion Logistics Inc
2020.06 - 2020.10
Logistics Assistant
Orgu Costa - Ford, South America - Ecuador
2014.03 - 2019.01
Administrative Assistant
SUGRAPA S.A - South America-Ecuador
2008.05 - 2014.03
Commercial Engineer - Accountant
Universidad De Guayaquil
2004.02 - 2009.09