Isabella Torres
Cleveland,OH
Summary
Dynamic professional with a proven track record at Hudec Dental, enhancing front office efficiency and patient satisfaction. Expert in insurance verification and customer service, I excel in high-pressure environments, significantly reducing wait times. Skilled in patient confidentiality and relationship building, my background ensures top-notch care and operational excellence.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Hudec Dental
01.2024 - Current
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
Receptionist
Pleasantview Care Center
01.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Curbside Shopper
Giant Eagle
10.2020 - 07.2021
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Reduced wait times for customers by closely monitoring order status updates and promptly preparing items for pickup.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Developed strong product knowledge to better assist customers with their shopping needs and preferences.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH06.2023
High School Diploma -
Cuyahoga Valley Career Center
Brecksville, OH05.2023
Skills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Office Administration
- Patient Care and Education
- Attention to Detail
- Multitasking ability
- Customer Service
- Organizational Skills
- Relationship Building
- Patient documentation
- Medical Terminology
- Verbal and written communication
- HIPAA Compliance
- Critical Thinking Skills
Timeline
Patient Coordinator
Hudec Dental
01.2024 - Current
Receptionist
Pleasantview Care Center
01.2023 - 12.2023
Curbside Shopper
Giant Eagle
10.2020 - 07.2021
High School Diploma -
Garfield Heights High School
High School Diploma -
Cuyahoga Valley Career Center
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