Isabella Torres
San Antonio,TX
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
BASCO APPLIANCES
10.2023 - 11.2025
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Provided administrative support to various departments as needed, including data entry and filing
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
- Provided administrative support to senior executives including managing calendars and scheduling meetings
Loan Processor
Enova International
07.2023 - 10.2023
- Determine whether the application should be approved or declined
- Managed and processed mortgage loan applications from initiation to closing, ensuring accuracy, completeness, and compliance with regulatory requirements
- Collaborated with loan officers, underwriters, and other team members to gather necessary documentation and information for loan applications, expediting the approval process
- Maintained a high level of customer service by promptly responding to borrower inquiries, providing updates on the loan status, and addressing concerns in a professional manner
- Verified and analyzed financial information, including income, credit reports, and employment history, to assess the risk and eligibility of loan applicants
Sales Advisor
AT&T
05.2023 - 07.2023
- Present promotion to customer and create impulse during different phases of sale
- Seamlessly transition pitch into close and check customer’s eligibility
- Sell 15 lines a week
- Developed and maintained strong relationships with clients, resulting in a high rate of repeat business
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Participated in regular training sessions on new products/services offerings
- Resolved complex customer complaints or escalations effectively within established timelines
CSR - Customer Service Representative
Apple
01.2023 - 06.2023
- Provided exceptional customer support via phone, email, and chat channels
- Demonstrated strong product knowledge to effectively troubleshoot and resolve customer issues
- Maintained a high level of professionalism and empathy while addressing customer concerns
- Documented all interactions with customers accurately and thoroughly in the CRM system
- Collaborated with cross-functional teams to escalate complex issues for prompt resolution
Front Desk Agent
Marriott Vacations Worldwide
11.2021 - 10.2022
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Handled cash transactions for room charges, deposits, and incidentals with precision and attention to detail
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
COVID-19 Screener
Pacific Urgent Care
12.2020 - 03.2021
- Assisted physicians and nurses in providing urgent medical care to patients in a fast-paced urgent care setting
- Administered injections and medications under the supervision of healthcare professionals
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies for patient visits
- Obtained patient medical history information, documented it accurately in electronic health records (EHR), and communicated relevant details to healthcare providers
- Scheduled appointments for patients based on urgency of their conditions while maintaining an organized appointment calendar
Front Desk Assistant
Golden West College
01.2019 - 03.2020
- Promote services provided by tutoring center
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Assisted patrons in locating and retrieving books, magazines, and other library materials
- Supported library programs and events by setting up equipment, arranging seating, and assisting with logistics as needed
- Trained new staff members on library procedures, policies, and customer service best practices
Sandwich Artist/ Team Member
Subway
08.2018 - 11.2018
- Prepared and assembled sandwiches according to customer specifications, ensuring accuracy and efficiency
- Maintained cleanliness and sanitation standards in food preparation areas, following health and safety regulations
- Operated cash register accurately for order processing, handling payments, and providing change to customers
- Managed inventory levels of ingredients and supplies to ensure availability during peak hours
- Collaborated with team members to maintain a smooth workflow during busy periods
Caregiver
Jills Quality Care, In Home Care
06.2016 - 08.2018
- Clean/Cook for young children ages 0-5
- Care for 8-12 children at a time
- Arts and Crafts
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Attended training sessions and workshops to enhance caregiving skills and stay updated on best practices
Education
Associate of Arts - Communications
Golden West College
Huntington Beach, CA03-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Office organization
- Front office management
Timeline
Front Desk Receptionist
BASCO APPLIANCES
10.2023 - 11.2025
Loan Processor
Enova International
07.2023 - 10.2023
Sales Advisor
AT&T
05.2023 - 07.2023
CSR - Customer Service Representative
Apple
01.2023 - 06.2023
Front Desk Agent
Marriott Vacations Worldwide
11.2021 - 10.2022
COVID-19 Screener
Pacific Urgent Care
12.2020 - 03.2021
Front Desk Assistant
Golden West College
01.2019 - 03.2020
Sandwich Artist/ Team Member
Subway
08.2018 - 11.2018
Caregiver
Jills Quality Care, In Home Care
06.2016 - 08.2018
Associate of Arts - Communications
Golden West College