Years of serving experience
Isabella Trejo
Granbury,Texas
Summary
Proven server with a track record of enhancing customer satisfaction at Wings Etc, leveraging exceptional customer service and cash handling skills. Excelled in a fast-paced environment, achieving high sales targets and fostering repeat business through genuine hospitality and efficient service prioritization. Demonstrated leadership by training new staff, ensuring adherence to safety protocols.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
Work History
Server
Wings Etc
11.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
Server
Hoffbrau Steakhouse & Grill
05.2021 - 11.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Streamlined order-taking process to minimize wait times for diners.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
Lakestone Terrace Senior Living
06.2020 - 05.2021
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported needs of 170- person wait staff who attended to specific needs of countless customers daily for Lakestone Terrace Senior Residents with social relevancy and intentionality.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Arts - Business
Weatherford College
Weatherford, TX05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Menu memorization
- Food running
- Service prioritization
- Order accuracy
- Multitasking and organization
Certification
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
- [TX] Driver's License
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Languages
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I like working with my hands and fixing things
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Watching Movies and TV Shows
- Music
- Backpacking and Hiking
- Gym Workouts
- I like looking at the stars and learning about constellations
- Enjoy hobbies that combine physical activity with outdoor exploration
- Video Gaming
- Playing Sports
- Crafting and DIY Projects
Timeline
Server
Wings Etc
11.2024 - Current
Server
Hoffbrau Steakhouse & Grill
05.2021 - 11.2024
Server
Lakestone Terrace Senior Living
06.2020 - 05.2021
Associate of Arts - Business
Weatherford College
Similar Profiles
LOGAN ARCHERLOGAN ARCHER
Bartender/Hourly Manager at WINGS ETCBartender/Hourly Manager at WINGS ETC
Krista WilhelmKrista Wilhelm
Bartender/server at Wings EtcBartender/server at Wings Etc
Alexis HadixAlexis Hadix
Manager at Wings EtcManager at Wings Etc
Sherry ComadollSherry Comadoll
General Manager at Wings EtcGeneral Manager at Wings Etc
Mylie burlesonMylie burleson
Crew Member at Sonic- Drive inCrew Member at Sonic- Drive in