Isabella Turturello

Oversee day-to-day operations of two physical therapy offices, streamline workflows, maintain compliance with policies, and ensure exceptional patient experiences.

• Manage a team of 4 therapists, 2 front desk staff, and external practitioners and foster professional growth through leadership, targeted training, and performance evaluations.
• Resolve complex insurance billing issues, including No Fault and Workers’ Compensation claims, while ensuring accurate patient billing and collections.
• Conduct in-depth monthly audits to analyze office performance metrics, such as insurance claims, payment cycles, and patient volume, and produce data-driven reports.
• Designed and executed a highly effective promotional campaign offering complimentary one-time ultrasound appointments, leading to increase in patient referrals and generating in additional revenue.
• Implemented QR code technology which enhanced patient interactions, improved online review ratings, reduced intake processing time, and increased appointment scheduling efficiency.
• Created a comprehensive office manual to standardize procedures, reduce onboarding time for new staff, and improve overall operational consistency.
• Built and strengthened relationships with Lifetime Gym trainers, increased referrals, and generated business opportunities.

Streamlined office operations by creating comprehensive spreadsheets and managing patient deductibles, insurance changes, and outstanding claims.

• Supervised front desk operations and ensured accurate patient data entry, insurance verification, and payment collection.
• Oversaw supplies, payroll, and staff scheduling to ensure smooth day-to-day operations.
• Organized monthly team meetings to review performance, address challenges, and foster a collaborative work environment.
• Designed and implemented easy-to-follow checklists for front desk staff which reduced billing errors.
• Played a key role in hiring and training new staff members and fostering a cohesive and high-performing team.

Administered daily office operations, including patient scheduling, insurance verification, and payment processing.

• Maintained accurate medical records and ensured compliance with legal and insurance requirements.
• Collaborated with therapists and front desk staff to streamline workflows and improve office efficiency.
• Improved office productivity and reduced operational costs by identifying inefficiencies in and executing solutions.
• Achieved patient retention rate and increased referrals by delivering exceptional service.