Summary
Overview
Work History
Education
Skills
Competitive Dance
Timeline
Generic

Isabella Urman

Monroe Township,NJ

Summary

Dynamic professional with a proven track record at Club Pilates Franchise LLC, excelling in bilingual communication and front office management. Expert in enhancing team competencies and customer service, leading to streamlined operations and improved client satisfaction. Skilled in training and mentoring, with a keen focus on achieving results through meticulous administrative skills and proactive problem-solving. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Team Supervisor

Club Pilates Franchise LLC
03.2024 - Current
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Partnered with general manager to train and develop team member skillsets and competencies.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.


Front Desk Receptionist

Little Scholars Academy
01.2022 - 09.2022
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced security by monitoring visitor access in accordance with company protocols.
  • Collaborated with parents to develop individualized care plans addressing specific needs of their children.
  • Enhanced children's social skills by organizing group activities and promoting teamwork.

Restaurant Hostess

Masuta Japanese Fusion
07.2021 - 01.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Medical Receptionist

Mill Basin Medical Center
10.2020 - 06.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Education

Kean University
Union, NJ
09.2022 - 05.2026

High School Diploma -

James Madison High School
Brooklyn, NY
06.2022

Skills

  • Bilingual Proficiency in Russian
  • Customer Service
  • Filing systems
  • Training and mentoring
  • Administrative Skills
  • Front Office Management

Competitive Dance

10 years of experience as a competitive dancer, mastery in various dance styles, including Chacha, Samba, Rumba, Jive, and Paso Doble. Competed in numerous regional and national competitions, consistently earning top placements and special awards for technique, performance quality, and choreography.

Timeline

Team Supervisor

Club Pilates Franchise LLC
03.2024 - Current

Kean University
09.2022 - 05.2026

Front Desk Receptionist

Little Scholars Academy
01.2022 - 09.2022

Restaurant Hostess

Masuta Japanese Fusion
07.2021 - 01.2022

Medical Receptionist

Mill Basin Medical Center
10.2020 - 06.2021

High School Diploma -

James Madison High School

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Isabella Urman