Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Isabella Urman

Monroe Township,NJ

Summary

Dynamic professional with extensive experience in team supervision and customer service at Club Pilates Franchise LLC. Proven ability to mentor staff and resolve complex issues, enhancing operational efficiency. Skilled in administrative tasks and public speaking, fostering strong relationships and trust with clients and team members alike. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses significant experience in client relations and sales.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Supervisor

Club Pilates Franchise LLC
Shrewsbury, New Jersey
03.2024 - 01.2025
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Partnered with the general manager to train and develop team members' skill sets and competencies.
  • Completed all tasks in compliance with company policies and procedures.
  • Resolved billing discrepancies promptly, with thorough attention to detail, fostering trust between clients and the organization.

Front Desk Receptionist

Little Scholars Academy
Brooklyn, New York
01.2022 - 09.2022
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced security by monitoring visitor access in accordance with company protocols.
  • Collaborated with parents to develop individualized care plans addressing the specific needs of their children.
  • Enhanced children's social skills by organizing group activities, and promoting teamwork.

Restaurant Hostess

Masuta Japanese Fusion
07.2021 - 01.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.

Medical Receptionist

Mill Basin Medical Center
10.2020 - 06.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.

Education

Bachelor of Arts - Pre-Law: Political Science/International Relations

Kean University
Union, NJ
05-2026

Skills

  • Effective leadership
  • Customer service
  • Filing systems
  • Training and mentoring
  • Administrative skills
  • Front office management
  • Legal research
  • Analytical thinking
  • Team supervision
  • Public speaking

Languages

Russian
Native/ Bilingual
English
Native/ Bilingual

Certification

  • CPR certified

Timeline

Team Supervisor

Club Pilates Franchise LLC
03.2024 - 01.2025

Front Desk Receptionist

Little Scholars Academy
01.2022 - 09.2022

Restaurant Hostess

Masuta Japanese Fusion
07.2021 - 01.2022

Medical Receptionist

Mill Basin Medical Center
10.2020 - 06.2021

Bachelor of Arts - Pre-Law: Political Science/International Relations

Kean University

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