Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Urso

Sunrise,FL

Summary

Well-spoken and educated Medical Office Coordinator with outstanding phone and email communication skills. Versed in HIPAA and patient privacy regulations. Communicates well with other practices and offices to coordinate medical records and referrals.

Overview

3
3
years of professional experience

Work History

Office Coordinator

Advanced Therapy Concepts
05.2020 - Current
  • Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
  • Supported billing staff by making corrections to invoices and insurance submissions.
  • Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
  • Performed time and attendance data entry, printed completed payroll and made necessary corrections.
  • Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
  • Updated and maintained schedules for patients as well as managed client correspondence.
  • Processed pre-admissions, new case information and referrals in [Software] database.
  • Coordinated patient care changes and relayed updated plans to various staff members assigned to patients.
  • Processed new office referrals to correct agencies within 24 hours of receiving notice.
  • Created memoranda and documents to relay important information to staff.
  • Maintained patient databases and updated information in alignment with HIPAA protocols.
  • Managed appointments, registrations and patient relations
  • Verified benefits and worked with insurance companies to obtain payments.
  • Scheduled, rescheduled, and cancelled appointments for patients.

Internship Student

South Florida Wildlife Center
05.2022 - 08.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Restrained animals safely during exams and procedures.
  • Maintained patient charts by documenting information to reflect updated health issues and most recent medical treatment.
  • Cleaned and sanitized cages and living areas to promote health and wellbeing.
  • Maintained detailed records of animal care and feeding schedules to track animal care and history.
  • Monitored health of animals, reporting any issues to shelter staff for resolution.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Helped with intake of new animals, providing food, water and medical attention.
  • Collaborated with staff to develop new initiatives to improve animals' quality of life.
  • Administered medications to animals in treatment and documented changes in condition.

Animal Care Technician

East Orlando Animal Hospital
08.2021 - 12.2021
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Restrained animals safely during exams and procedures.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Collected, prepared and labeled samples for laboratory testing, culture, and microscopic examination.

Education

Bachelor of Science - Biology

Florida Atlantic University
Boca Raton, FL
07.2024

Skills

  • Patient Relations
  • Critical Thinking
  • Online Systems
  • Office Supplies and Inventory
  • Clerical Support
  • Chart Updates
  • Appointment Setting
  • Timely Processing

Timeline

Internship Student

South Florida Wildlife Center
05.2022 - 08.2022

Animal Care Technician

East Orlando Animal Hospital
08.2021 - 12.2021

Office Coordinator

Advanced Therapy Concepts
05.2020 - Current

Bachelor of Science - Biology

Florida Atlantic University

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Isabella Urso