Summary
Overview
Work History
Education
Skills
Timeline
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Isabella Valadez

Chicago,IL

Summary

Knowledgeable and dedicated customer service professional with experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2
2
years of professional experience

Work History

Customer Care Representative

Portillos
11.2022 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
  • Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.

Host

Dos Urban Cantina
04.2022 - 12.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
  • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered phone calls to take orders, give information and document reservations.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Delivered pick-up and curbside orders to guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

I

Education

High School Diploma -

North Park University
Chicago, IL
05.2027

Skills

  • Appointment Scheduling
  • Customer Relationship Management
  • Customer Relations
  • Conflict Mediation
  • Documentation And Reporting
  • Problem Resolution
  • Call center experience
  • Regulatory Compliance
  • Excellent Communication
  • Team Collaboration
  • Work Prioritization
  • Analytical Skills
  • Attention to Detail
  • Spanish Fluency

Timeline

Customer Care Representative

Portillos
11.2022 - 02.2024

Host

Dos Urban Cantina
04.2022 - 12.2022

I

High School Diploma -

North Park University

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Isabella Valadez