Isabella Vascos
Sicklerville,NJ
Summary
Motivated individual with experience in customer service, management, and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service that is seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Account Manager
Case FMS
Attleboro, Massachusetts
02.2024 - Current
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- Managed multiple accounts simultaneously while meeting deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Ensured compliance with industry regulations when dealing with clients.
SERVER/BARTENDER
THE CHOPHOUSE
Gibbsboro, New Jersey
05.2021 - Current
- Delivered customer checks and securely processed credit card or cash payments
- Memorized customer orders and promptly delivered food and drinks
- Memorized menu to help diners make informed meal choices
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Suggested additional items to customers to increase restaurant sales
- Communicated employee, customer and workplace needs to managers
- Answered customer questions and made product recommendations according to needs
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
ACCOUNT MANAGER
THE FACILITIES GROUP
Moorestown, New Jersey
09.2021 - 01.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
PROJECT MANAGER
SMARTROOF
Media, Pennsylvania
07.2020 - 08.2021
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
- Developed and initiated projects, managed costs, and monitored performance.
SUPERVISOR
OCEANFIRST BANK
Marlton, New Jersey
06.2016 - 05.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Monitored workflow to improve employee time management and increase productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
ROWAN UNIVERSITY
Glassboro, NJ03.2020
Skills
- Verbal and Written Communication
- Product Recommendations
- Upselling Techniques
- Teamwork and Collaboration
- Customer Service
- Time Management
- Account Management
- Client Relationship Management
- Contract Negotiation
- Business Development
- Schedule Management
- Account Development
- Client Relations
- Staff Management
- Sales Expertise
- Prioritizing Workflows
Timeline
Account Manager
Case FMS
02.2024 - Current
ACCOUNT MANAGER
THE FACILITIES GROUP
09.2021 - 01.2024
SERVER/BARTENDER
THE CHOPHOUSE
05.2021 - Current
PROJECT MANAGER
SMARTROOF
07.2020 - 08.2021
SUPERVISOR
OCEANFIRST BANK
06.2016 - 05.2021
BACHELOR OF ARTS (B.A.) IN COMMUNICATION -
ROWAN UNIVERSITY