Isabella Villamil
Summary
Dedicated and versatile healthcare and service professional with over 3 years of experience across a variety of roles including Medical Assistant, Pharmacy Technician, Caregiver, and Customer Service positions. Demonstrated proficiency in patient care, medication management, combined with a strong foundation in medical terminology and procedures. Adept at creating positive experiences in high-pressure environments through compassionate interaction, attention to detail, and the ability to quickly adapt to evolving situations. Brings a comprehensive understanding of communication and hospitality techniques to significantly enhance healthcare and service-oriented roles.
Overview
4
4
years of professional experience
Work History
Good Night John Boy
Forward Hospitality Group
08.2023 - Current
- Maintained a clean work area through regular cleaning and trash removal tasks, promoting an inviting atmosphere for customers.
- Excel in a fast-paced atmosphere, efficiently managing drink orders, and regulating tab management for multiple tables and VIP sections, ensuring smooth daily operations.
- Boosted customer loyalty with friendly assistance and helpful responses to inquiries regarding products or services.
- Deliver exceptional service in a high-energy environment, catering to an average of 200 patrons nightly, ensuring a memorable and safe experience for a diverse clientele.
Medical Assistant
Skin Md Dermatology & Skin Enhancement Center
01.2021 - 08.2023
- Provide comprehensive clinical support in a busy dermatology practice, assisting in the treatment of over 50 patients daily with a wide range of skin conditions, including acne, eczema, psoriasis, and skin cancer.
- Conduct patient intakes, including documenting medical histories and presenting symptoms, ensuring accurate and efficient patient flow.
- Assist dermatologists during surgical and cosmetic procedures, such as biopsies, laser treatments, and minor surgeries maintaining strict sterility protocols and providing patient education/post-care instructions..
- Called and faxed pharmacies to submit prescriptions and refills.
Pharmacy Technician
CVS Pharmacy
01.2022 - 12.2022
- Support daily pharmacy operations, accurately dispensing medication to an average of 100 patients per day in a fast-paced retail pharmacy setting.
- Assist pharmacists with the preparation and compounding of medications, ensuring adherence to legal and regulatory guidelines.
- Utilize pharmaceutical software to process prescriptions, manage patient profiles, and verify insurance coverage
- Provide exceptional customer service, addressing patient inquiries regarding medication instructions, side effects, and insurance billing issues
Front Desk Supervisor
Evergreen Park Racquet And Fitness Center
05.2021 - 12.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Oversee front desk operations at a community recreation center, serving over 100 visitors daily, ensuring a welcoming, efficient, and safe environment for community members of all ages.
- Coordinate with other department supervisors to support a wide range of recreational programs and special events, ensuring optimal staffing and resource allocation for successful community engagement.
- Manage the visitor log, accurately check-in guests, and sign up new guest for membership
Caregiver
Betty Drago
09.2020 - 07.2021
- Provide round-the-clock care and assistance to a disabled woman with daily living activities, including bathing, dressing, and meal preparation.
- Facilitate communication between residents and their doctors, providing comprehensive updates on health progress and scheduling at home appointments.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
Bachelor of Science - Integrated Health Sciences
University of Illinois At Chicago
Chicago, IL05.2024
Associate of Science -
Moraine Valley Community College
Palos Hills, IL05.2022
High School Diploma -
Evergreen Park Community High School
Evergreen Park05.2019
Skills
- Customer Service
- HIPAA Compliance
- Direct Patient Care
- Problem-solving skills
- Medical terminology knowledge
Timeline
Good Night John Boy
Forward Hospitality Group
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
01.2022 - 12.2022
Front Desk Supervisor
Evergreen Park Racquet And Fitness Center
05.2021 - 12.2021
Medical Assistant
Skin Md Dermatology & Skin Enhancement Center
01.2021 - 08.2023
Caregiver
Betty Drago
09.2020 - 07.2021
Bachelor of Science - Integrated Health Sciences
University of Illinois At Chicago
Associate of Science -
Moraine Valley Community College
High School Diploma -
Evergreen Park Community High School
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