Isabella Walbridge

• Monitored lobby activity and reported any suspicious behavior to hotel security, maintaining a safe environment for all visitors.
• Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
• Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
• Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.

• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
• Operated multi-line telephone system to answer and direct high volume of calls.

• Checked in with servers to confirm preparedness before seating customers.
• Accommodated special seating requests for guests to enhance satisfaction.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Took initial drink orders and relayed information to wait or bar staff.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.

bagged groceries , took them out to vehicles when asked pulled shopping carts through the parking lot.

• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
• Responded proactively and positively to rapid change.
• Handled customer inquiries and suggestions courteously and professionally.

• Promoted fan engagement through various in-game activities and contests during breaks in play.
• Collaborated with other staff members to ensure seamless communication and coordination during game days.
• Assisted in setting up game day events, ensuring a smooth start to each match or event.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.

• Checked in with servers to confirm preparedness before seating customers.
• Accommodated special seating requests for guests to enhance satisfaction.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Took initial drink orders and relayed information to wait or bar staff.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
• Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

• Generated reports detailing findings and recommendations.
• Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Collaborated cross-functionally in order to enhance overall team performance, leading to increased efficiency in project execution.

• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Welcomed customers and helped determine their needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Stocked, tagged and displayed merchandise as required.
• Used POS system to enter orders, process payments and issue receipts.
• Worked flexible schedule and extra shifts to meet business needs.

• bag groceries / take them to customers cars when needed.
• help out in other departments when needed.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.