Isabella White
Virginia Beach,VA
Summary
Proven leader at Walgreens, adept in inventory management and fostering customer satisfaction, streamlined operations and trained teams, enhancing shift productivity. The expertise in conflict management and POS systems, coupled with a focus on loss prevention, significantly increased profitability. Skilled in motivating staff and improving service standards, consistently achieved and surpassed set objectives.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
Walgreens
06.2022 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
High School Diploma -
Salem High School
1993 Sundevil Dr, Virginia Beach, VA 2346406-2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Staff supervision
- Loss prevention
- Inventory management
- Conflict management
- Daily reporting
- Cash handling and POS system operation
- Team leadership
- Shift paperwork completion
Certification
- Customer Service and Sales - NRF Foundation - April 2022
- Workplace Readiness Skills - CTECS - January 2022
- Financial Literacy - W!SE - January 2022
- Leadership Essentials - American Association of Family and Consumer Sciences - December 2022
- First Aid/CPR/AED Instructor Certification – Red Cross -September 2024
- Pharmacy Technician Trainee - Board of Pharmacy - November 2023
Timeline
Shift Lead
Walgreens
06.2022 - Current
- Customer Service and Sales - NRF Foundation - April 2022
- Workplace Readiness Skills - CTECS - January 2022
- Financial Literacy - W!SE - January 2022
- Leadership Essentials - American Association of Family and Consumer Sciences - December 2022
- First Aid/CPR/AED Instructor Certification – Red Cross -September 2024
- Pharmacy Technician Trainee - Board of Pharmacy - November 2023
High School Diploma -
Salem High School
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