Isabella Win
Aurora,CO
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
International Customer Service Specialist
Mile High Equipment
, CO
05.2021 - Current
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted available products and services to customers during service, account management, and order calls.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
American Lighting
, CO
02.2018 - 04.2020
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Heath Care Information Coordinator
Eating Recovery Center
, CO
01.2015 - 06.2016
- Analyzing the active medical record for completeness and accuracy.
- Complete and/or coordinate Audits for Director of Quality and Compliance.
- Releasing patient information and protections assigned for closed- Adoption, drug treatment, alcohol treatment, sexual and behavioral health issues.
- Distribute ROI’s received by mail, fax or phone. Answer information request calls from call center.
- Gained extensive knowledge in data entry, analysis and reporting.
Medical Assistant
Centennial Family Care, LLC
, CO
08.2014 - 08.2015
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Education
Bachelor of Arts - BA in Accounting
University of Colorado Denver
Aurora, CO12.2024
Associate of Arts - General Studies
Community College of Aurora
Aurora, CO12.2022
Certificate/Diploma - Medical Assisting
Everest College
Aurora, CO06.2014
High School Diploma -
Denver South High School
Denver, CO05.2013
Skills
- Medical terminology knowledge
- International sales support
- CRM
- Order fulfillment
- Shipping procedures understanding
- Account management
- Report preparation
- Complaint resolution
- Multi-line phone talent
- Warehousing functions
- Service standard compliance
- Receiving support
- Recordkeeping strengths
- Route dispatch
Timeline
International Customer Service Specialist
Mile High Equipment
05.2021 - Current
Customer Service Representative
American Lighting
02.2018 - 04.2020
Heath Care Information Coordinator
Eating Recovery Center
01.2015 - 06.2016
Medical Assistant
Centennial Family Care, LLC
08.2014 - 08.2015
Bachelor of Arts - BA in Accounting
University of Colorado Denver
Associate of Arts - General Studies
Community College of Aurora
Certificate/Diploma - Medical Assisting
Everest College
High School Diploma -
Denver South High School
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