Isabella Wright
Berne,NEW YORK
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
Groomer
Groomingtales Pet Salon
Altamont, NY
02.2018 - Current
- Assessed the condition of each animal prior to beginning grooming process in order to determine best approach for individual pet's needs.
- Provided nail trimming, ear cleaning, teeth brushing, and other related services.
- Groomed dogs by utilizing blades, de-shedding tools, and shears. Utilized scissors, clippers, brushes, combs and other tools properly during grooming sessions.
- Bathed and styled pet's fur, inspecting animals for external signs of parasites, disease or injury. Performed minor medical treatments on animals such as flea baths and medicated shampoos.
- Booked grooming appointments and made follow-up phone calls to remind customers of upcoming appointments. Organized appointments so that multiple pets could be serviced efficiently without compromising quality of service provided. Communicated with customers regarding their pet's needs and recommended additional services or products when necessary.
- Ensured that all equipment used was cleaned after each use according to company standards.
- Promoted business by participating in and volunteering at community events and marketing business on social media.
- Developed positive relationships with customers through friendly interactions both over the phone and in person.
- Continually updated knowledge of current trends in pet styling industry through reading trade publications, attending seminars and workshops.
Kennel Assistant
Hessian Hill Farm
Berne, NY
06.2021 - 09.2023
- Performed opening and closing duties.
- Washed and disinfected animals' food and water bowls each day.
- Maintained clean and orderly play yards, kennels and cages.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Followed precise feeding instructions and schedules for animals under care.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Administered medications to animals with meals or treats.
- Taught animals sit, stay and other basic commands.
- Played with dogs and cats to maintain socialization and reduce stress.
- Documented and reported issues or incidents with animals by communicating with owners and Kennel Manager.
- Performed administrative tasks such as filing paperwork related to animal intake and outtake activities.
- Provided exceptional customer service by greeting visitors warmly upon arrival at the kennel.
Education
NYS Certified Bather & Groomer -
New York Academy of Pet Styling
662 Plank Rd, Clifton Park, NY 1206509-2021
Skills
- Nail Trimming
- Customer Service
- Breed-Specific Grooming
- Relationship Building
- Teamwork and Collaboration
- Flexible Schedule
- Coat Care
- Fur Clipping and Cutting
- Undercoat Removal
- Kennel Cleaning and Sanitation
- Safety Precautions and Measures
- Knowledge of Cutting Methods
- Phone and Email Etiquette
- Appointment Scheduling
Timeline
Kennel Assistant
Hessian Hill Farm
06.2021 - 09.2023
Groomer
Groomingtales Pet Salon
02.2018 - Current
NYS Certified Bather & Groomer -
New York Academy of Pet Styling
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