Isabella Wright
Neenah,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
Davids Bridal
08.2024 - Current
- Active floor manager responsible for scheduling and training employees, and overseeing the day-to-day operations of the store, including appointment schedules and optimizing daily workflow for maximum client engagement.
- Monitors inventory management, special orders, receiving processes, layaways, and performs mark ups and mark downs.
- Prioritizes a “Customer First” culture.
- Resolves customer concerns promptly and professionally, whilst maintaining high levels of satisfaction and loyalty.
- Assists brides in selecting their perfect wedding gown, considering their style preferences and body types, with commitment to create memorable and positive shopping experiences.
- Tracks trends and suggests enhancements to refine our store's products
- Improves store appearance by creating fresh, exciting displays, ensuring a visually appealing shopping experience.
- Empowers employees to take ownership of their responsibilities, leading to increased accountability and improved performance.
- Provides ongoing training to enhance individual selling skills, behaviors, and processes.
- Since joining the management team, our store has been making sales goals more frequently.
- I mentored an employee who was considering quitting, and two months later she is still an active employee with a better outlook on her position.
- I streamlined the intake process of new products resulting in a 1-2 day unboxing instead of the previously common 5-7 day unboxing.
- I am self-motivated and responsible. I've run the store many times alone, and I've sold gowns to numerous walk-in customers.
- Received eight 5 star reviews that specifically mention my name in the last 30 days
Volunteer
Orphan Animal Rescue And Sanctuary
06.2017 - Current
- Improved cat adoption rates by ensuring proper socialization and providing daily care for shelter animals.
- Assisted in carrying out routine medical procedures like administering medications or vaccinations under the supervision of trained shelter staff members.
- Maintained a safe environment for both cats and volunteers by adhering to established protocols regarding health precautions and safety measures within the facility.
- Promoted a clean and healthy environment for shelter cats with thorough cleaning of kennels, litter boxes, and common areas daily.
Dog Bather
4 Paw Pet Care
06.2023 - 11.2024
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Residential Assistant
University Of Wisconsin Stevens Point
08.2022 - 04.2023
- Attended training sessions on communication as well as confrontational techniques and methods to uphold privacy and HIPPA regulations.
- Assessed potential safety hazards regularly throughout the property grounds and initiated appropriate corrective measures as needed.
- Monitored cleanliness, noise levels, and general conduct expectations for residents to ensure they followed policy.
- Facilitated conflict resolution between residents when necessary, promoting a harmonious living environment for all occupants.
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supported goals of each resident.
Key Holder Supervisor
Eldorados
11.2022 - 03.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Ensured compliance with company policies by educating staff on expectations and taking corrective action when necessary.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Completed store opening and closing procedures.
- Accepted and processed customer returns.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
Sales Associate
Maurices
11.2019 - 11.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Volunteer
Christian Appalachian Project
03.2018 - 03.2019
- Assisted in the development of project timelines by creating detailed schedules for each phase of construction work.
- Successfully completed numerous construction projects, significantly improving the living conditions of beneficiaries involved.
- Consistently adhered to safety regulations while working on-site promoting a safe work environment for fellow volunteers.
Education
Biology
University of Wisconsin - Stevens Point
Stevens Point, WIGeneral Education -
Neenah High School
01.2021
Skills
- Positive Attitude
- Leadership Qualities
- Teamwork and Collaboration
- Time Management
- Reliability
- Telephone Etiquette
- Effective Communication
- Data Entry
- Flexible Schedule
- Disability Awareness
- Wisconsin State Driver's License
- Documentation Management
- Employee relations and conflict resolution
- Delegation
- Performance monitoring
- Policies and procedures implementation
- Sales knowledge
Timeline
Operations Manager
Davids Bridal
08.2024 - Current
Dog Bather
4 Paw Pet Care
06.2023 - 11.2024
Key Holder Supervisor
Eldorados
11.2022 - 03.2023
Residential Assistant
University Of Wisconsin Stevens Point
08.2022 - 04.2023
Sales Associate
Maurices
11.2019 - 11.2020
Volunteer
Christian Appalachian Project
03.2018 - 03.2019
Volunteer
Orphan Animal Rescue And Sanctuary
06.2017 - Current
Biology
University of Wisconsin - Stevens Point
General Education -
Neenah High School
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