ISABELLA YOUNG
Virginia Beach,VA
Summary
Organized and motivated professional with a strong aptitude for learning and experience in administrative support, project management, and executive assistance have prepared me for the position of Intake Specialist. Recognized for exceptional written and verbal communication skills, along with a commitment to delivering outstanding customer service. Expertise in managing communications, coordinating complex calendars, and facilitating meetings while handling sensitive information with the highest level of confidentiality. A collaborative team player known for adaptability, ensuring seamless operations and providing results-driven support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Assistant, Childcare and Home
Crowley and Halstead
12.2024 - 12.2025
- Personal assistant for childcare and home organization and upkeep
- Assisted in daily routines and activity scheduling for children
- Enhanced child development by implementing creative and age-appropriate activities
- Tutoring in math and language arts
- Developed and maintained a filing system for home office
Transportation Planner II
City of Virginia Beach
10.2023 - 12.2024
- Assisted City senior planners to lead and draft the City of Virginia Beach Comprehensive Plan update.
- Developed long range plans to identify critical support areas resource availability and priorities.
- Developed transportation models to forecast and optimize regional traffic flow and improve efficiency for City roadways and future roadway projects.
- Coordinated stakeholder meetings to align project goals and gather input on transportation initiatives for the City's Comprehensive Plan.
- Analyzed data trends to inform policy recommendations for sustainable transport solutions.
- Managed project timelines, ensuring compliance with local regulations and community needs.
- Worked closely with City Council and other local community groups to ensure proactive and equitable policy.
Transportation Planning Specialist
The Virginia Department of Transportation (VDOT)
10.2019 - 10.2023
- Led multi-disciplinary teams in the execution of long-range transportation strategies.
- Led federal funding program SMARTSCALE for the Hampton Roads District.
- Developed comprehensive transportation plans to enhance regional mobility and safety.
- Analyzed data trends to identify infrastructure improvement needs and prioritize projects.
- Facilitated public engagement sessions to communicate project impacts and gather community feedback.
- Evaluated project proposals for compliance with state regulations and strategic goals.
- Streamlined planning processes to improve efficiency and reduce turnaround times for project approvals.
- Conducted risk assessments for potential projects, mitigating potential issues through proactive problem-solving measures.
- Incorporated sustainability principles into planning processes, promoting environmentally responsible practices throughout the organization.
- Implemented innovative forecasting techniques, resulting in more accurate demand predictions and optimized inventory levels.
- Negotiated contracts with suppliers/vendors that secured favorable pricing terms without compromising on quality or delivery timelines.
Belmont-Carlton Neighborhood Association
BNCA
01.2017 - 05.2017
- Capstone Professional Development Project
- Helped organize and lead community events, presented at neighborhood meetings, and provided solutions to connectivity issues in the community (both built and social).
Stormwater Management Design
Green Infrastructure Center, INC.
01.2017 - 05.2017
- Capstone Project hired by the Green Infrastructure Center, INC.
- Worked in partnership with the City of Hampton, VA Planning and Zoning Division.
- Provided parking lot retrofit and stormwater management using Low-Impact Development methods for the Lincoln Street Landing Lot (32,000 sq ft) on the Hampton River.
- Designed an overlook for the access to the Hampton River on site, and proposed wetland restoration strategies.
The UVA Bicentennial Celebration
The University of Virginia
01.2017 - 05.2017
- Chosen to lead and develop media presentation for the University's Bicentennial Celebration.
- Used ArcGIS and Analyst to visualize UVA’s growth and change over the last 200 years. Used ArcGIS + 3D Scene Online to publish campus map layers and 3D visualization to the Web, and created a Web application to share the products across multiple devices (computer, smartphone, tablet, etc.).
Real Estate Design and Development Team
University of Virginia Foundation
08.2016 - 12.2016
- Capstone project instructed by Fred Missel, Director of Design and Development at the University of Virginia Foundation.
- Drafted and presented master plan for the Westover Property (Charlottesville, VA), which included land use and rezoning strategies, transportation engineering, landscape and street design, local market research, and an itemized budget for every phase of development.
Urban Planning Intern
City of Norfolk, VA Department of Planning
06.2016 - 08.2016
- Wrote and edited staff reports for internal department use and external presentations to the City Planning Commission at public hearings. Shadowed City Planners in the zoning office who personally assisted citizens with rezoning applications.
Community Design Project Lead
The Community Design and Research Center at UVA
08.2014 - 05.2015
- In partnership with the Cameron Foundation, provided design and implementation strategies for neighborhoods in the City of Petersburg. Organized and lead community design charrettes and participated in community outreach to local business owners, homeowners, and parents.
Education
Master of Urban and Environmental Planning - Transportation And Land Use Planning
University of Virginia School of Architecture
Charlottesville, VA05-2017
Bachelor of Arts - Urban And Environmental Planning
University of Virginia School of Architecture
Charlottesville, VA05-2016
Skills
- Advanced MS office suite
- Adobe Creative suite
- Advanced computer skills
- Strong work ethic
- Time management
- Multitasking and organization
- Customer service
- Strong communication skills
- Strong problem solver
- Creative thinking capacity
- Attention to detail
- Dedicated team player
- Appointment scheduling
- Exceptional organization
- Commitment to quality and service
- Administrative support
- Schedule management
- Advanced interpersonal skills
- Efficient note-taking
- Resourceful
- Discretion and confidentiality
- Complex Problem-solving
- Filing and data archiving
- File and database management
- Scheduling
- Report writing
- Client satisfaction
- Calendar management proficiency
- Organizing and preparing meetings
- Client relations
- Database management
- Project coordination
- Database entry
- Research and analysis capabilities
- Meeting planning
- Project coordination experience
- Spreadsheet management
- Customer needs assessment
- Correspondence drafting
- Project planning
- Meeting coordination experience
- Report analysis
- Account management
- Training staff
- Personal correspondence
- Business correspondence
- Database maintenance
- Project management
- Medical terminology
- Extensive vocabulary
- Land use and environmental laws
- Human resource laws
- Conference planning
Certification
Columbia University Advanced Writing Workshop Summer 2010
Languages
Spanish
Limited Working
Timeline
Personal Assistant, Childcare and Home
Crowley and Halstead
12.2024 - 12.2025
Transportation Planner II
City of Virginia Beach
10.2023 - 12.2024
Transportation Planning Specialist
The Virginia Department of Transportation (VDOT)
10.2019 - 10.2023
Belmont-Carlton Neighborhood Association
BNCA
01.2017 - 05.2017
Stormwater Management Design
Green Infrastructure Center, INC.
01.2017 - 05.2017
The UVA Bicentennial Celebration
The University of Virginia
01.2017 - 05.2017
Real Estate Design and Development Team
University of Virginia Foundation
08.2016 - 12.2016
Urban Planning Intern
City of Norfolk, VA Department of Planning
06.2016 - 08.2016
Community Design Project Lead
The Community Design and Research Center at UVA
08.2014 - 05.2015
Master of Urban and Environmental Planning - Transportation And Land Use Planning
University of Virginia School of Architecture
Bachelor of Arts - Urban And Environmental Planning
University of Virginia School of Architecture