Hi, I’m
Isabella Zapata
Alamo,Texas
Growth demands a temporary surrender of security.
Gail Sheehy
Summary
Highly motivated to achieve set goals. I am organized and a dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
years of professional experience
Work History
City of Edinburg
Administrative Specialist
08.2021 - Current
Job overview
- Performs journey-level clerical work in the Planning and Zoning Department.
- This work involves compiling and tabulating data, checking documents for accuracy, transporting documents, and maintaining files.
- I process payments for application fees. When customers would like to apply for variances to our Unified Development Code of Edinburg or if Developers want to submit new subdivisions for our review. Each application requires a set fee. Once payment is made I then scan and upload supporting documents to a particular case file for each applicant.
- Every month here in Planning and Zoning, our Planners go in front of our board members and present them with cases that require their approval. The board members consist of our Zoning Board of Adjustments, Planning & Zoning Commission and lastly our City council. 10 days prior to the scheduled meetings, every applicant receives a applicant letter, notifying them with details of what to expect at such meetings. And after all concluded meetings every applicant receives an action letter, addressing what the final comments are for their case. Such as, if their case was approved, denied or tabled. I generate these letters and mail them out to the corresponding mailing address provided on each application.
- Liability falls on the City of Edinburg if applicants are not notified of every public meeting with our board members. At times, applicants need it to go on record that their particular request was heard and or received approval or denial from the board members.
- Since working here with the City of Edinburg, I have obtained knowledge regarding our Unified Development Code. This code is administered by our Director of Planning and Zoning and utilized by our Planners. The importance of this code reflects all new and upcoming development in Edinburg.
- My general office duties also include but are not limited to answering and routing phone calls, assisting with customers, preparing, editing and distributing correspondence, reports and documents.
- As part of my career development I plan on taking the Zoning Inspector Exam this April. With this certification I will be more suited for any job opportunity in the planning related field.
South Texas Health System
Mental Health Technician
03.2021 - 06.2021
Job overview
- As a tech I provided direct care, monitoring, assistance, and advocacy for behavioral health clients and support to professional staff by performing a wide variety of duties assigned
- Such as leading group activities with patients by playing games or participating in arts and crafts to keep them motivated
- I also routinely monitored and input record of vital signs that include heart rate, body temperature, pulse rate, and blood pressure of every patient from the unit I was assigned to
- In addition to monitoring vital signs of every patient, observation rounding was conducted every fifteen minutes that included the patient’s location in the unit, behavior, and daily routine
- If I noticed any changes of behavior I would effectively communicate with the charge nurse regarding those changes
- I ensured patient safety relating to environment and care making reports on group participation, meal intake, and interactions to treatment by our therapists at the center
- I became an advocate for the patient’s rights, advanced directives, and ethics for all age groups by demonstrating cultural competence
- During crisis intervention, I was properly trained in appropriate ways of de-escalation and intervention techniques
- Our goal at the center was to never harm the patients or put them in harm’s way but to protect them from hurting themselves or others
- This job has given me experience of what it’s like to work at a behavioral center.
Hidalgo County Tax Office
Clerk 1
11.2020 - 03.2021
Job overview
- At the main office for Hidalgo County, my job duties consist of answering phone calls in our call center
- I conducted administrative functions such as responding to emails and printing out tax receipts for tax payers that mailed a check to our office
- Once payment has been applied to their account, if there is a self-stamped envelope provided alongside payment we would mail back a receipt to the mailing address provided
- As a clerk, the general questions answered at the call center were about property taxes and department of motor vehicle registration, title transfers and renewals
- In this very fast paced environment, I have been well equipped with information on how to properly answer all questions or direct calls to the right place
- I provided excellent customer service to every phone call that comes through our center
- The tax office has offered me a great experience overall.
UTRGV
Student Service Assistant
11.2018 - 05.2020
Job overview
- While working the front desk at U Central I greeted and provided information to students, faculty, staff, and the public regarding department services, policies, and procedures to ensure all questions are answered
- Conducted administrative functions such as managing correspondence by answering emails, sorting mail, and notifying generalist of scheduled meetings regarding financial aid of the student
- Provided supportive services to all students for their Financial Aid Applications (such as FAFSA or TASFA)
- Assisted transfer, returning, and new incoming students with applying to the university through apply texas
- Became a reference source for all questions or concerns relating to student activities on campus
- Provided guidance with transcript requests in navigating our new online portal and updating students on transcript policy.
Texas State University
Employer Relations Associate
09.2017 - 05.2018
Job overview
- I worked in the Career Services Department, here we helped organize and assist with over 10 career fairs hosted by our department. We are a highly recommended resource to all students and alumni of Texas State University. We are the bridge that connects our students to the employers and vice versa. Our goal, to help achieve successful transitions from college to the work field.
- I analyzed evaluations filled out by employers and students that attended the fairs. The feedback would help our department on improvements needed in order to see the students succeed. Afterwards I then processed all data into files using Microsoft Word and Excel applications
- Maintained an organized shared workspace with my colleagues and conducted inventory inspections to ensure we had all necessary equipment or tools for the department
- Stored and maintained a filing record of checks made out to Career Services from employers who secured a booth for their presentation and the meals provided at our fairs.
Education
The University of Texas Rio Grande Valley
Bachelors of Science from Psychology, Criminal Justice
05.2020
University Overview
GPA: 3.2
South Texas College
Certification as a Multimedia Specialist
05.2016
Skills
- Registration Processing
- Inquiry Requests
- Activities Reporting
- Confidential Document Control
- Attention to Detail
- Morale Improvements
- Customer Relations
- Organizing and Categorizing Data
- Documentation and Recordkeeping
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Specialist
City of Edinburg
08.2021 - Current
Mental Health Technician
South Texas Health System
03.2021 - 06.2021
Clerk 1
Hidalgo County Tax Office
11.2020 - 03.2021
Student Service Assistant
UTRGV
11.2018 - 05.2020
Employer Relations Associate
Texas State University
09.2017 - 05.2018
The University of Texas Rio Grande Valley
Bachelors of Science from Psychology, Criminal Justice
South Texas College
Certification as a Multimedia Specialist
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