Academic Advisor
Isabella Zapata
The University Of Texas Rio Grande Valley
Edinburg,TX
8
Years of experience
Highly motivated to achieve set goals. Experienced with academic advising, focusing on student success and retention. Uses effective communication and adaptable outcomes to guide students through their academic journey. Knowledge of curriculum development and student support services.
Work History
2 Years 3 Months
08.2024 - Current
2 Years 3 Months
Academic Advisor
The University Of Texas Rio Grande Valley | Edinburg, TX
08.2024 - Current
- I assist and help prepare my assigned caseload to allow students that need to apply to the college of education program to someday become a teacher, apply once they meet all admission criteria
- Managed caseloads of over 200 students per semester effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth, especially to those that want to be an elementary teacher. My colleagues and I have developed information sessions to notify our students about upcoming deadlines for the application and how to apply. with a step by step guide.
- Advised students on academic pathways and degree requirements to enhance educational outcomes.
2 Years 11 Months
08.2021 - 07.2024
2 Years 11 Months
Administrative Specialist
City of Edinburg
08.2021 - 07.2024
- Performs journey-level clerical work in the Planning and Zoning Department.
- I process payments for application fees. When customers would like to apply for variances to our Unified Development Code of Edinburg or if Developers want to submit new subdivisions for our review. Each application requires a set fee. Once payment is made I then scan and upload supporting documents to a particular case file for each applicant.
- Managed public inquiries and correspondence, providing accurate information and improving community relations.
- Since working here with the City of Edinburg, I have obtained knowledge regarding our Unified Development Code. This code is administered by our Director of Planning and Zoning and utilized by our Planners. The importance of this code reflects all new and upcoming development in Edinburg.
- Streamlined office processes to enhance operational efficiency and reduce turnaround times.
3 Months
03.2021 - 06.2021
3 Months
Mental Health Technician
South Texas Health System
03.2021 - 06.2021
- As a tech I provided direct care, monitoring, assistance, and advocacy for behavioral health clients and support to professional staff by performing a wide variety of duties assigned
- Such as leading group activities with patients by playing games or participating in arts and crafts to keep them motivated
- I also routinely monitored and input record of vital signs that include heart rate, body temperature, pulse rate, and blood pressure of every patient from the unit I was assigned to
- In addition to monitoring vital signs of every patient, observation rounding was conducted every fifteen minutes that included the patient’s location in the unit, behavior, and daily routine
- If I noticed any changes of behavior I would effectively communicate with the charge nurse regarding those changes
- I ensured patient safety relating to environment and care making reports on group participation, meal intake, and interactions to treatment by our therapists at the center
- I became an advocate for the patient’s rights, advanced directives, and ethics for all age groups by demonstrating cultural competence
- During crisis intervention, I was properly trained in appropriate ways of de-escalation and intervention techniques
- Our goal at the center was to never harm the patients or put them in harm’s way but to protect them from hurting themselves or others
- This job has given me experience of what it’s like to work at a behavioral center.
4 Months
11.2020 - 03.2021
4 Months
Clerk 1
Hidalgo County Tax Office
11.2020 - 03.2021
- At the main office for Hidalgo County, my job duties consist of answering phone calls in our call center
- I conducted administrative functions such as responding to emails and printing out tax receipts for tax payers that mailed a check to our office
- Once payment has been applied to their account, if there is a self-stamped envelope provided alongside payment we would mail back a receipt to the mailing address provided
- As a clerk, the general questions answered at the call center were about property taxes and department of motor vehicle registration, title transfers and renewals
- In this very fast paced environment, I have been well equipped with information on how to properly answer all questions or direct calls to the right place
- I provided excellent customer service to every phone call that comes through our center
- The tax office has offered me a great experience overall.
1 Year 6 Months
11.2018 - 05.2020
1 Year 6 Months
Student Service Assistant
UTRGV
11.2018 - 05.2020
- While working the front desk at U Central I greeted and provided information to students, faculty, staff, and the public regarding department services, policies, and procedures to ensure all questions are answered
- Conducted administrative functions such as managing correspondence by answering emails, sorting mail, and notifying generalist of scheduled meetings regarding financial aid of the student
- Provided supportive services to all students for their Financial Aid Applications (such as FAFSA or TASFA)
- Assisted transfer, returning, and new incoming students with applying to the university through apply texas
- Managed student inquiries and provided accurate information regarding academic services and resources.
Education
Bachelors of Science - Psychology, Criminal Justice
The University of Texas Rio Grande Valley | 05.2020
GPA: 3.2
Certification as a Multimedia Specialist
South Texas College | 05.2016
Skills
Registration Processing
Inquiry Requests
Activities Reporting
Confidential Document Control
Attention to Detail
Morale Improvements
Customer Relations
Organizing and Categorizing Data
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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“"Go confidently in the direction of your dreams! Live the life you've imagined"”
Languages
English
Full Professional
Spanish
Limited Working
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemoteHybrid
Important To Me
Work-life balanceHealthcare benefitsCareer advancement401k matchPaid time offPaid sick leavePersonal development programs
Timeline
Academic Advisor
The University Of Texas Rio Grande Valley
08.2024 - CurrentRead more
Administrative Specialist
City of Edinburg
08.2021 - 07.2024Read more
Mental Health Technician
South Texas Health System
03.2021 - 06.2021Read more
Clerk 1
Hidalgo County Tax Office
11.2020 - 03.2021Read more
Student Service Assistant
UTRGV
11.2018 - 05.2020Read more
The University of Texas Rio Grande Valley - Bachelors of Science, Psychology, Criminal Justice
Read more
South Texas College - Certification as a Multimedia Specialist,
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