Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Isabella Zohlmann

Middletown,DE

Summary

Professional with strong communication and problem-solving skills, specializing in high-quality pet care and client relationship management. Demonstrated success in enhancing client satisfaction and trust through effective patient interactions in the medical field. Reliable House and Pet Sitter with proven ability to maintain safe environments, manage household duties, and respond to emergencies. Committed to exceeding homeowner expectations and fostering repeat business through adaptability and respect for client privacy. Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

5
5
years of professional experience
1
1
Certification

Work History

House and Pet Sitter

self employed
middletown, Delaware
03.2023 - Current
  • Cared for pets by feeding, walking, and providing companionship daily.
  • Maintained a clean and safe environment for pets and homes during stays.
  • Communicated effectively with clients regarding pet needs and house upkeep.
  • Managed schedules to ensure timely visits for pet care and home maintenance.
  • Administered medications to pets as directed by clients or veterinary professionals.
  • Developed trust with pets through consistent routines and attentiveness during care shifts.
  • Followed specific instructions from clients regarding how they would like their home cared for while they are away.
  • Performed light household tasks such as cleaning litter boxes or cages, washing dishes, taking out the trash, watering plants, and sweeping floors.
  • Monitored pet's health closely and alerted owners promptly if any changes were observed.
  • Provided daily care for clients' pets including feeding, exercising, grooming, administering medications, and providing companionship.
  • Responded quickly to owner inquiries about their pet's condition or behavior when necessary.
  • Provided loving attention to all animals in care while maintaining a safe environment for them at all times.
  • Maintained contact with pet owners through regular phone calls and emails regarding the status of their pets' well-being.
  • Checked premises regularly for security purposes; reported suspicious activity immediately.
  • Assisted in training basic commands such as sit, stay, come to all pets in care.
  • Cared for special needs animals requiring extra attention due to age or disability.
  • Greeted clients upon arrival to discuss pet and house sitting requirements.
  • Visited local veterinarians and groomers with clients' pets as required; transported animals safely between locations using appropriate equipment.
  • Kept accurate records of visits with detailed notes on activities performed during each visit.
  • Completed regular household maintenance and chores.
  • Communicated with clients by sending updates and photos.
  • Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
  • Collected mail and packages for homeowners and stored in secure location.
  • Reported concerns directly to homeowners via phone or text.
  • Turned on lights at dusk and locked first floor doors and windows upon leaving.
  • Maintained confidentiality of homeowners' information and security codes.
  • Took responsibility for the collection and safekeeping of mail and packages, preventing theft and weather damage.
  • Coordinated with landscapers and gardeners to ensure outdoor areas were well-maintained.
  • Assisted with household tasks and errands as requested by homeowners, such as grocery shopping.

Prior Authorization Representative

Ripudamn Hundal
newark, DE
04.2024 - 07.2025
  • Processed prior authorization requests for various medical procedures and services.
  • Reviewed patient information to ensure compliance with insurance guidelines.
  • Communicated with healthcare providers to clarify documentation and requirements.
  • Utilized electronic health record systems for accurate patient data management.
  • Educated patients on the prior authorization process and necessary steps.
  • Coordinated with insurance companies to resolve authorization issues promptly.
  • Maintained detailed records of authorization requests and outcomes for reference.
  • Assisted team members in navigating software tools for efficient workflow management.
  • Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
  • Verified patient's insurance eligibility prior to appointment date for payment purposes.
  • Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Responded promptly to inquiries from providers, members, and other departments within the organization.
  • Maintained accurate records on all prior authorizations requested, received, and denied.
  • Facilitated communication between health plan representatives, providers, and members when needed.
  • Notified ordering providers of denied authorizations.
  • Developed strategies for resolving complex issues concerning benefit coverage determinations.
  • Identified opportunities for improvement in existing processes and procedures related to prior authorizations.
  • Researched medical policies to ensure appropriate coverage of services.
  • Processed appeals for denials in accordance with established procedures.
  • Submitted prior authorization requests electronically or by phone to payers.
  • Educated customers about the prior authorization process including applicable deadlines.
  • Provided timely feedback to physicians regarding authorization status.
  • Maintained high level of professionalism when speaking to doctors and insurance companies.

Warehouse Worker

Joseph Zohlmann
dover, delaware
01.2021 - 01.2025
  • Organized and maintained warehouse stock for easy accessibility.
  • Loaded and unloaded shipments, ensuring accurate counts and inspections.
  • Collaborated with team members to optimize workflow during peak hours.
  • Implemented best practices for material handling to reduce damage risks.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Staged and sorted multiple types of products for loading.
  • Operated scanners, computers, and other equipment to track orders.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Inspected damaged goods prior to disposal or return to vendor.
  • Investigated any reported problems regarding shipping errors or damages.
  • Provided assistance in loading and unloading containers from ships and trains.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Used scanners to track parcel information, condition or receipt.

Education

James H Groves High School

Skills

  • Customer service
  • Time management
  • Data entry
  • Problem solving
  • Effective communication
  • medical office experience
  • trained in animal care
  • schedule orientated
  • trained in administrating medication to animals/humans

Affiliations

  • very outdoorsy
  • avid reader
  • loves to work with animals whenever i can
  • a family person
  • maintained an A plus in honors english throughout high school
  • highly educated in english subjects such as writing.

Accomplishments

  • captain of multiple elite travel softball teams
  • multiple trophies for athletic talent and achievement
  • known for handling high stress , fast pace environments
  • awards in academics for hardest worker, most improved and for being the most driven student in certain studies
  • awards in choir from elementry school to freshman year of highschool

Certification

  • clients give out my name to different clients for animal/house sitting

References

References available upon request.

Timeline

Prior Authorization Representative

Ripudamn Hundal
04.2024 - 07.2025

House and Pet Sitter

self employed
03.2023 - Current

Warehouse Worker

Joseph Zohlmann
01.2021 - 01.2025

James H Groves High School

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