Isabella Zornick
Wesley Chapel,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. I also offer excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
1
1
year of professional experience
Work History
BDC Service Representative
Maus Nissan
Tampa, FL
05.2023 - Current
- Resolved customer complaints and issues in an efficient manner.
- Created reports detailing daily activities such as appointment schedules, cancellations, no-shows.
- Followed up with customers after completion of service requests.
- Participated in team meetings to discuss best practices for BDC operations.
- Developed strategies to improve customer satisfaction ratings.
- Performed data entry of customer information into computer system.
- Provided customer support via phone and email inquiries in a timely manner.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided feedback regarding new processes that could improve efficiency.
- Facilitated communication between technicians, sales personnel, and customers.
- Advised customers on available options for service or products.
- Handled objections professionally while maintaining a positive attitude during interactions.
- Delivered prompt responses to inbound inquiries via phone or email.
- Performed outbound calls following company scripts and guidelines accurately.
- Collaborated with team members on weekly goals and strategic plans.
- Managed daily call logs, ensuring accurate documentation of activities.
- Consistently met or exceeded monthly sales targets and quotas.
- Conducted cold calls to prospective clients, generating leads and appointments.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Utilized Microsoft to record and track various stages of potential customer sales.
- Maintained electronic customer database to round up repeat business.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
- Performed data entry into computer systems accurately and efficiently.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
Education
High School Diploma -
Wesley Chapel High School
Wesley Chapel, FL05-2023
Skills
- Performance Tracking
- Goal-Oriented
- Time Management
- Reliability
- Data Entry
- Finishing before deadlines
References
References available upon request.
Timeline
BDC Service Representative
Maus Nissan
05.2023 - Current
High School Diploma -
Wesley Chapel High School
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