Summary
Overview
Work History
Education
Skills
Skills
Accomplishments
Additional Information
Timeline
Generic

Isabella Zucchi

St. Petersburg,FL

Summary


Dynamic and customer-focused professional with experience in the hospitality industry, seeking a challenging position to leverage strong interpersonal and communication skills. At 24 years old, brings a fresh and energetic approach to customer service, with a proven track record as a server in fast-paced environments. Adept at understanding customer needs, providing exceptional service, and handling transactions accurately and efficiently. Eager to apply a strong work ethic, attention to detail, and a positive attitude to create a welcoming experience for customers and contribute positively to the team.

Overview

4
4
years of professional experience

Work History

Customer Service Representitive

Safe Ship Moving
02.2024 - 11.2024
  • Maintained effective time management. Balanced a daily workload that consisted of taking Incoming calls, resolving up to 30 customer issues assigned, updated customer files, completed tasks on the backend.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Server

Caddy's On The Beach
01.2022 - 07.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.

Server

Ceviche Tapas
01.2021 - 08.2021
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

No Degree - Psychology

Dalton State College
Dalton, GA
05.2026

High School Diploma -

Milton High School
Alpharetta, GA
05.2018

Skills

  • Proficient in Microsoft Excel, Microsoft Word, Zendesk, and Granot
  • Active listening
  • Data entry
  • Conflict resolution
  • Call center operations
  • Follow-up skills

Skills

  

Committed to delivering top-notch customer service, with a particular emphasis on ensuring customer satisfaction and enhancing their overall experience. Highly organized and detail-oriented, with a proven ability to effectively prioritize tasks and meet tight deadlines. Possesses strong interpersonal and communication skills, ensuring seamless interactions with customers and colleagues alike. Proficient in Microsoft Word, with a solid understanding of common office software applications. Also brings valuable telephone skills, managing calls professionally and courteously, addressing inquiries, and ensuring a positive line of communication with customers.

Accomplishments

  • Certifications: CPR by the red cross, babysitting certificate from the red cross

Additional Information

  • LEADERSHIP & CAMPUS INVOLVEMENT , Member 2015-2017 Moot Court at Grady High School Atlanta, GA Won an award for brief writing in a moot court competition.

Timeline

Customer Service Representitive

Safe Ship Moving
02.2024 - 11.2024

Server

Caddy's On The Beach
01.2022 - 07.2023

Server

Ceviche Tapas
01.2021 - 08.2021

No Degree - Psychology

Dalton State College

High School Diploma -

Milton High School
Isabella Zucchi