James Cheviot
Rockland,ME
Summary
Proven track record in enhancing sales and client relationships, exemplified by a 27% territory sales increase at Automotive Supply.
Skilled in relationship building and outside sales, excelling in creating profitable opportunities and delivering exceptional customer service.
Excellent entrepreneurial mindset and problem-solving abilities have consistently driven success and exceeded sales targets. Accomplished Outside Sales Representative with solid sales history and in-depth experience. Offers up-to-date knowledge of emerging developments and marketing and sales strategies.
Diligent and charismatic professional with expertise in conducting market analysis, recognizing trends within territories and directing product demonstrations. Committed to meeting performance goals and building strong relationships within industry.
Overview
37
37
years of professional experience
Work History
Outside Sales Representative
Automatize Supply
01.2004 - Current
- Increased territory sales by 27 percent in my first year by building strong relationships with key clients and identifying new business opportunities.
- Established 16 new accounts.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- First to introduce new auto body product lines for competition to follow my lead.
- Built strong client rapport to establish diversified network of connections.
- Monitored competitor activities to maintain competitive advantage.
Parts Counter Person
Automotive Supply Company
08.1991 - Current
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to streamlined shopping experience.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Educated customers on proper installation techniques and product usage, reducing returns or exchanges due to improper use.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Communicated effectively with suppliers to ensure timely delivery of requested parts for customers'' needs.
- Oversaw team of 30 employees.
Computer Technician
ATX
02.2002 - 01.2004
- Sold tax programs to major companies
- Assisted companies with installations and repairs on the programs.
- Recommended new and replacement hardware and software purchases.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Parts Counter Person
N.H. Bragg
06.2000 - 02.2002
- Developed strong relationships with clientele through personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Resolved customer complaints professionally, maintaining positive relationships with clients and fostering trust in the company''s services.
- Demonstrated expertise in identifying alternative parts options when specific items were unavailable or discontinued, saving time for both staff and clients alike.
- Managed inventory effectively, ensuring availability of high-demand items for customers,
Store Manager
Advanced Auto Parts
07.1999 - 11.1999
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Store Manager/Retail Management Trainer
Parts America
10.1997 - 07.1999
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Consistently met/exceeded company goals of 1.1 million in sales and contribution of 115% in first year of business.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trainer for District 51 manager.
Store Manager
Parts America
03.1996 - 10.1997
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure for a smooth functioning and safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Certified Parts Specialist
Parts America
07.1994 - 03.1996
- Expedited order processing times by utilizing efficient data entry techniques and software applications.
- Increased sales revenue by upselling related parts and accessories to customers during transactions.
- Provided technical support to customers regarding part installation or troubleshooting advice as needed.
- Achieved high order accuracy rates by diligently cross-referencing part numbers and specifications before processing orders.
- Expanded client base with excellent customer service skills, fostering long-term relationships with clients.
Auto Parts Counter Person
Gagnons Auto & RV
07.1990 - 08.1991
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Ensured compliance with company policies and industry regulations regarding sales, storage, and handling of auto parts.
- Sold motor parts
- Provided expert advice on product features, installation procedures, and maintenance recommendations for customers.
Parts Counter Sales Person
Automotive Supply Company
06.1987 - 07.1990
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Collaborated with team members to achieve monthly sales targets and improve overall department performance.
Education
High School Diploma -
Caribou High School
Caribou, ME1987
Skills
- Relationship Building
- Outside Sales
- Problem-Solving
- Customer Service-Oriented
- Sales Presentations
- Entrepreneurial Mindset
- Cash Handling
- Processing payments
Timeline
Outside Sales Representative
Automatize Supply
01.2004 - Current
Computer Technician
ATX
02.2002 - 01.2004
Parts Counter Person
N.H. Bragg
06.2000 - 02.2002
Store Manager
Advanced Auto Parts
07.1999 - 11.1999
Store Manager/Retail Management Trainer
Parts America
10.1997 - 07.1999
Store Manager
Parts America
03.1996 - 10.1997
Certified Parts Specialist
Parts America
07.1994 - 03.1996
Parts Counter Person
Automotive Supply Company
08.1991 - Current
Auto Parts Counter Person
Gagnons Auto & RV
07.1990 - 08.1991
Parts Counter Sales Person
Automotive Supply Company
06.1987 - 07.1990
High School Diploma -
Caribou High School