Isabella (Bella) Gonzalez-Flores
Moses Lake,WA
Summary
Dynamic and adaptable professional with a proven track record in pet care, customer service, and child supervision, notably with Heather Gebelin, Grace Harvest Church and Katie Sexaur. Excelled in maintaining safe environments and improving client satisfaction through initiative-taking and attention to detail. Recognized for reliability and the ability to foster positive relationships, enhancing customer and client experiences.
Overview
7
7
years of professional experience
Work History
House and Pet Sitter
Heather Gebelin, Katie Sexaur
Moses Lake, WA
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Managed a variety of household tasks, including mail collection, plant care, trash removal, and light cleaning to maintain a clean living environment for clients' return.
- Communicated with homeowner via phone or text.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Provided regular exercise routines for pets, promoting physical fitness and mental stimulation through walks, playtime, and interactive games.
- Improved client satisfaction by providing attentive and personalized house and pet sitting services.
- Promoted a sense of security among clients by consistently being punctual, reliable, responsible, accountable in fulfilling all assigned duties within agreed time frames.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Enhanced the comfort of pets during their owner's absence by adapting to each animal's routine and preferences.
- Offered additional services to clients upon request, such as grocery shopping, laundry assistance, or errand running to further enhance their satisfaction upon returning home.
- Safeguarded clients' homes by implementing energy-saving measures during their absence, such as adjusting thermostats and turning off lights when not in use.
- Addressed any behavioral challenges presented by pets using positive reinforcement techniques grounded in patience understanding.
- Cleaned out fridge and freezer of perishable items likely to spoil before use.
- Set security system using passcode while at property and away.
Barista
Heather Gebelin
Moses Lake, WA
04.2020 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, and utensils daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Helped management keep adequate supply on hand by notifying of shortages.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Babysitter
Grace Harvest Church And Other Families
Moses Lake, WA
01.2017 - Current
- Ensured child safety by closely monitoring indoor and outdoor play environments.
- Managed challenging behavior effectively by implementing positive discipline techniques.
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Enhanced language development by engaging in storytelling, reading books, and encouraging conversation among the children under my care.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Adapted to diverse family structures, cultural backgrounds, and parenting styles to ensure a nurturing environment for all children under care.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Administered medications, following strict instructions from parents and medical labels.
- Supervised children on playground to help develop physical and social skills.
- Provided safe transportation to and from school and extracurricular activities.
Education
No Degree - N/A
Home Schooled
Moses Lake, WA01.2025
Skills
- Flexibility
- Pet care expertise
- Initiative-taking
- Security awareness
- Friendly and outgoing
- Team Player
- Cash Handling
- Inventory Management
- Performance Improvement
- Attention to Detail
- Opening and closing duties
- Patience and Empathy
- Strong Work Ethic
- Reliability
- Maintaining safe environment
- Adaptability and Resilience
Timeline
Barista
Heather Gebelin
04.2020 - Current
Babysitter
Grace Harvest Church And Other Families
01.2017 - Current
House and Pet Sitter
Heather Gebelin, Katie Sexaur
No Degree - N/A
Home Schooled