Isabella Carolina Costa
Leominster,MA
Summary
Focused Administrator committed to maintaining productive, organized and quality-driven environment. Collaborative, versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrator
Knight Fuel Company
Hudson , MA
02.2024 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Maintained filing system for important documents such as contracts and invoices.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Designed forms and templates to streamline workflow processes within the organization.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Checked office stock to determine supply levels and maintain inventory.
Administrator
Mrs. Clean Corp
Leominster, MA
08.2021 - 04.2023
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Oversaw the preparation of contracts, agreements, invoices.
- Updated databases with new employee information, job changes and terminations.
Trainer
Olive Garden
Marlborough, MA
05.2019 - 08.2021
- Provided feedback on employee performance based on observed results during training sessions.
- Conducted on-the-job training sessions with newly hired FOH employees.
- Mentored and trained new team members, helping to build confidence and demonstrate proper ways to complete job tasks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
Tutor
Self-employeed
Marlborough, MA
09.2012 - 06.2019
- Conducted individual tutoring sessions with students to help them improve their academic performance.
- Demonstrated various teaching techniques to engage students in the learning process.
- Assisted students in developing effective study habits and strategies for success in school.
- Encouraged students to ask questions about topics they did not understand.
- Utilized different methods such as audio and visual aids, lectures, demonstrations, or hands-on activities to enhance learning outcomes.
- Monitored student performance on assignments and assessments throughout the year.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Conducted one-on-one and group tutoring sessions to enhance understanding of subject material.
- Collaborated with teachers and parents to align tutoring strategies with classroom objectives.
- Identified gaps in students' knowledge and developed targeted lessons to address these areas.
Education
High School Diploma -
Advanced Math Science Academy Charter School
Marlborough, MA06-2019
Skills
- Customer Service
- Executive Support
- Office Administration
- Performance Improvement
- Attention to Detail
- Team Building and Leadership
- Work Planning and Prioritization
- Resourceful and Analytical
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- AP Spanish
- Leadership Certification - MIRAV
Accomplishments
- Honor roll
- National Spanish Exam
- Leadership course - MIRAV
Affiliations
- Church
- Helping out local communities and organizations
- Spending time with friends and famiy
References
References available upon request.
Timeline
Administrator
Knight Fuel Company
02.2024 - Current
Administrator
Mrs. Clean Corp
08.2021 - 04.2023
Trainer
Olive Garden
05.2019 - 08.2021
Tutor
Self-employeed
09.2012 - 06.2019
High School Diploma -
Advanced Math Science Academy Charter School
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