Isabella Roberts

Provides Exceptional Customer Service

• Pleasantly interacts with customers during hectic periods to promote a fun, positive environment
• Controls line and crowd with quick, efficient service
• Provides creative latte art to engage customers
• Strive for customer loyalty by recalling names, remembering personal preferences and paying close attention to allergies
• Consistently receives positive customer feedback

Builds Trust in Brand

• Recommend products based on understanding of individual customer needs and preferences
• Make and serve brand-specific hot and cold café drinks with speed, quality and consistency
• Continually expand personal knowledge of coffee styles and varieties
• Cleans counters, machines, utensils and seating areas
• Maintains and operates espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment

Cultivates Teamwork

• Supports training of new employees in groups and in one-on-one scenarios
• Maintains consistent attendance and punctuality

• Encourages creativity through arts and crafts
• Applies positive behavior management techniques to enhance social interactions and emotional development

• Greeted customers and helped with product questions, selections and purchases
• Helped customers complete purchases, locate items and join reward programs
• Maintained clean sales floor and straightened merchandise