Isabella Valentina Peñaloza Reyes
Detroit,MI
Summary
Dynamic professional with proven expertise in customer service and time management honed at Mexicantown Bakery and MEDINA'S ONE STOP. Excelled in returns processing and enhancing customer satisfaction through effective complaint resolution. Demonstrated dependability and multitasking abilities, significantly improving operational efficiency. Skilled in fostering positive customer experiences and streamlining office operations.
Overview
2
2
years of professional experience
Work History
Cashier
Mexicantown bakery
Detroit, MI
01.2024 - 01.2025
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Used suggestive selling techniques to promote add-on sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
Administrative Assistant
MEDINA'S ONE STOP
Detroit, MI
01.2023 - 01.2024
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed office supplies inventory and placed orders when necessary.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Drove customer feedback to deliver information to management for corrective action.
- Managed database systems containing customer contact information.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Scheduled appointments between clients and customers and internal staff members.
- Responded to customer issues to provide immediate resolution and improve retention.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Western International
Detroit, MI06-2026
Skills
- Returns processing
- Product restocking
- Drawer balancing
- Time management skills
- Credit card processing
- Fraud prevention awareness
- Complaint resolution
- Customer assistance
- Multitasking and organization
- Customer service
- Dependability and reliability
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Cashier
Mexicantown bakery
01.2024 - 01.2025
Administrative Assistant
MEDINA'S ONE STOP
01.2023 - 01.2024
High School Diploma -
Western International
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