ISABELLE AURICH
Daphne,AL
Summary
Adaptable and versatile professional exhibiting robust work ethic, professionalism, leadership capabilities, and organizational expertise, possessing deep understanding of systems optimization for enhanced efficiency and effectiveness, pursuing role as spa supervisor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Spa Supervisor
The Grand Hotel Golf Resort & Spa, Autograph Collection
Point Clear, AL
02.2025 - Current
- Monitored daily spa activities and team performance to ensure cleanliness and service quality.
- Managed inventory levels and ordered supplies as needed to meet operational demands.
- Created weekly and monthly staff schedules to optimize workforce efficiency.
- Maintained back-of-house operations to comply with hotel standards.
- Resolved staff conflicts professionally, fostering a collaborative work environment.
Spa Concierge
The Grand Hotel Golf Resort & Spa, Autograph Collection
Daphne, AL
04.2023 - Current
- Monitors the spa appointment bookings, greets and escorts clients to the correct locations within the spa area, answers clients' inquiries regarding spa treatments, facilities and related services and handles the retail of products.
- Most positive employee reviews of all spa employees
Spa Attendant
The Grand Hotel Golf Resort & Spa, Autograph Collection
Daphne, AL
02.2025 - Current
- Managed inventory levels for supplies and products to ensure consistent availability.
- Developed schedules that enhanced operational efficiency and productivity.
- Maintained back-of-house operations to uphold hotel quality standards.
Education
Bachelor's Degree - Criminal Justice
University of South Alabama
Mobile, AlabamaSkills
- Microsoft Excel and Word
- Email communication
- Social media management
- Search engine optimization
- Basic computer hardware knowledge
- Team collaboration
Training
- Child Abuse: From Suspicion to Disclosure, 10/07/21
- Multidisciplinary Team Response to Child Sex Trafficking, 11/01/21 - 11/04/21
- Prosecutors Strategies for Child Sex Trafficking and Exploitation Case, 10/27/21
- 2018 FBI Teen Academy, Mobile, AL
- SPA: Draping Procedures and Conduct
- Spa Learning 1: Guest Touch Points
- CBD Product Knowledge - Spa Learning
- PCH - Hazard Communication
- PCH - Fire Safety
- PCH - Personal Protective Equipment/PPE
- PCH - Harassment Training
- PCH - Safe Lifting
- PCH - Lockout Tag Out
- PCH - Slips, Trips, and Falls
Volunteer Experience
- The Little Tree Project, a non-profit organization combatting human trafficking through prevention, rehabilitation, and restoration., Current volunteer
- Go Girl Leadership Conference, a mentoring program for adolescent female students at Daphne Middle School., Current volunteer
Affiliations
- Current volunteer at The Little Tree Project, a non-profit organization combating human trafficking through prevention, rehabilitation, and restoration.
- Current volunteer for the Go Girl Leadership Conference, a mentoring program for adolescent female students at Daphne Middle School.
Certification
- Child Abuse: From Suspicion to Disclosure October 7, 2021
- Multidisciplinary Team Response to Child Sex Trafficking November 1-4, 2021
- Prosecutors Strategies for Child Sex Trafficking and Exploitation Case October 27, 2021
- 2018 FBI Teen Academy in Mobile, AL
Timeline
Spa Supervisor
The Grand Hotel Golf Resort & Spa, Autograph Collection
02.2025 - Current
Spa Attendant
The Grand Hotel Golf Resort & Spa, Autograph Collection
02.2025 - Current
Spa Concierge
The Grand Hotel Golf Resort & Spa, Autograph Collection
04.2023 - Current
Bachelor's Degree - Criminal Justice
University of South Alabama
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