Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Isabelle Calderon

Brooklyn

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess

Little Hen
01.2025 - Current
  • At Little Hen, I have many responsibilities to ensure customer satisfaction and creating a memorable experience for each and every customer that decides to eat with us
  • Some main responsibilities I have are to manage the restaurants waiting system (Resy) and assure efficient table turnover while escorting all guests to their designated tables, answering phone calls while making reservations and answering any questions they may have, addressing customer inquiries and concerns promptly and efficiently, and maintaining an overall clean and organized reception area
  • Multitasking and time management are 2 of the most important skills for me to ensure everything is moving accordingly in the restaurant

Bundler, FOH, Customer Service

Kernel Foods
08.2024 - 12.2024
  • At Kernel foods, I had a variety of responsibilities to ensure the front of house and customer service was running smooth and efficiently
  • I would package hot and cold items we had on our menu as well as ensuring the proper condiments, drinks, and additional add ons were completed to customer and company standard
  • One of the most crucial aspects of that position was interacting with consumers and improving their experience
  • To guarantee customer satisfaction I would make sure to welcome every customer, as well as thanking them and showing gratitude for their interest in our company
  • Working alongside a robotic arm that assembled our hot items, my job was to describe and explain the technology functions to curious customers as well as having an in-depth knowledge on the origin and how the idea originated

Cashier, Dining, Expo, Quality Control, Barista

Panera Bread
10.2022 - 05.2023
  • I held a variety of positions at Panera Bread that came with varying responsibilities during the time that I worked there
  • Having excellent customer service skills, keeping the bakery and front of the store clean, and overseeing the self-serve coffee station were my key duties as a cashier
  • In my capacity as an Expo employee, my duties included making sure that every customer's food and drink items were properly packaged and helping them with any inquiries or problems they might have had with their orders
  • My main duties as a dining employee were to make sure everything was spotless, restocked, and odor-free to make sure guests were feeling comfortable and had an enjoyable experience
  • My primary responsibilities as a quality control employee were packing and serving soups and taking care of entire food, drink, and additional orders
  • In addition to making drinks for the customers, my responsibilities as a barista included packaging baked items for takeout and delivery

Summer Intern

The Estee Lauder Companies
07.2022 - 08.2022
  • As a summer intern at the Estee Lauder Companies, I was tasked with working on the Jo Malone London marketing team
  • My duties included gathering data on anniversary sales, researching rival luxury companies, and coming up with concepts for new business partnerships
  • I assembled all of my professional thoughts and information for the brand towards the end of my internship and presented it to the Jo Malone London marketing team as a PowerPoint
  • With having a hybrid position, I was able to view how marketing meetings/proposals take place, as well as the proper etiquette to have while working in a corporate settings

Education

High School Diploma -

The Young Women's Leadership School
Bushwick
06.2023

Mentorship Program -

Estee Lauder HR x Tywls
Bushwick
06.2023

Skills

  • Customer Service
  • Skilled Multitasker
  • Organizational Development
  • Communication Skills
  • Manufacturing Sanitation
  • Analytical Skills
  • Problem-Solving
  • Leadership
  • Attention to detail
  • Creativity
  • Active listening skills
  • Marketing
  • Adaptability
  • Time Management
  • Power Point
  • Computer Skills
  • Research Skills
  • Collaboration
  • Critical Thinking
  • Interpersonal Communication
  • Customer Satisfaction
  • Professional Etiquette
  • Resy (Reservation System)
  • Phone etiquette
  • Situational Awareness
  • Customer Engagement
  • Reservations

Certification

Lash Technician, 04/01/23

Timeline

Hostess

Little Hen
01.2025 - Current

Bundler, FOH, Customer Service

Kernel Foods
08.2024 - 12.2024

Cashier, Dining, Expo, Quality Control, Barista

Panera Bread
10.2022 - 05.2023

Summer Intern

The Estee Lauder Companies
07.2022 - 08.2022

High School Diploma -

The Young Women's Leadership School

Mentorship Program -

Estee Lauder HR x Tywls

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Isabelle Calderon