Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Campa

Madera

Summary

I'm a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. I work effectively unsupervised and quickly at mastering new skills. I've worked at The TALK Team for over a year and hoping to gain more knowledge and experience as an HR Administrative Assistant.

Overview

10
10
years of professional experience

Work History

Scheduling Coordinator

The TALK Team
Fresno, CA
04.2023 - Current
  • Managed daily operations related to employee scheduling such rebooking clients when therapist are PTO/Vacation/Sick (last minute cancellations)
  • Resolved customer inquiries regarding schedule changes or availability of services and products.
  • Managed appointment setting, cancellations, and rescheduling for office clients and school clients.
  • Cover front desk and intake department when assistance is needed.
  • Communicate schedule changes to ABA department personnel regarding schedule changes with common clients.
  • Monitor clients attendance and assist in finding new schedules if needed.
  • Strive to keep a full schedule to obtain optimal revenue for The TALK Team.

Benefits Coordinator

Ccare
Fresno, CA
03.2023 - 04.2024
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
  • Collaborated with internal staff members such as Billing Specialists, Medical Coders and authorization department to resolve any discrepancies in patients' insurance information.
  • Updated patient and insurance data and input changes into company computer system.
  • Ran daily reports on incoming clients, made sure benefits were read correctly to explain to client their DED/OOP max and copay or coinsurance to collect accurately at clients appointment for treatment.

AR Billing Specialist

Dr. Victoria Walden MD
Fresno, CA
03.2022 - 08.2022
  • Generated monthly AR aging reports for management review.
  • Compiled weekly reports detailing accounts receivable aging balances by customer.
  • Processed credit card payments in a timely manner.
  • Interacted with customers via phone and email to answer inquiries regarding their accounts receivables status and payments due dates.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Enrolled patients in programs/grants/copay cards to help pay for high dollar medication for infusion services.

Patient Financial Counselor

Integra Connect for CCARE
Fresno , CA
08.2020 - 02.2022
  • Counseled patients on financial obligations associated with their medical care.
  • Developed rapport with patients to discuss sensitive financial matters in a professional manner.
  • Processed credit card payments accurately and securely.
  • Provided assistance in resolving billing errors that resulted in inaccurate billings.
  • Identified potential bad debt write-offs by analyzing patient accounts.
  • Enroll clients in grants to pay for high chemotherapy costs.

Surgery Scheduler

Advance Laparoscopic Surgical Associates
Fresno , CA
01.2015 - 04.2020
  • Communicated with hospital on patient's behalf during the entire pre-operative process.
  • Managed appointment reminders for upcoming surgeries via phone or mailers. Referred clients for all pre-operative work-up.
  • Provided patient education and answered questions regarding the surgery process.
  • Created and managed surgical schedules for multiple surgeons.
  • Ensured that all required documents were obtained prior to scheduled procedures.
  • Collaborated with other hospital personnel and surgeons to coordinate co-surgeries for invasive procedures.
  • Obtained insurance benefits and calculated what would be client responsibility for surgery. Collected from client at pre-operative appointment.
  • Trained numerous new employees for surgery scheduling.

Education

Some College (No Degree) - Business Administration And Management

Madera Community College
Madera

Skills

  • Project Scheduling
  • Problem-Solving
  • Strong Work Ethic
  • Schedule Management

Timeline

Scheduling Coordinator

The TALK Team
04.2023 - Current

Benefits Coordinator

Ccare
03.2023 - 04.2024

AR Billing Specialist

Dr. Victoria Walden MD
03.2022 - 08.2022

Patient Financial Counselor

Integra Connect for CCARE
08.2020 - 02.2022

Surgery Scheduler

Advance Laparoscopic Surgical Associates
01.2015 - 04.2020

Some College (No Degree) - Business Administration And Management

Madera Community College

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Isabelle Campa