Isabelle Chavez
San Antonio
Summary
Friendly and personable, with natural flair for providing exceptional customer service and enhancing clients' beauty experiences. Possesses foundational knowledge of skincare and cosmetic products, paired with effective communication and sales skills. Dedicated to helping clients achieve their beauty goals and creating welcoming environment.
Overview
2
2
years of professional experience
Work History
Beauty Advisor
Sally Beauty
06.2024 - Current
- Processed payments, entering sales in register for prompt customer service.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recommended complementary purchases to customers, increasing revenue.
Sales Associate
Kohls Department Store
06.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Associate of Arts - Business Communication
Northwest Vista College
San Antonio, TX06-2026
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Flexibility and adaptability
- Upselling strategies
- Retail experience
- Client relationship building
- Sales proficiency
- Payment processing
- Paperwork management
- Returns processing
Timeline
Beauty Advisor
Sally Beauty
06.2024 - Current
Sales Associate
Kohls Department Store
06.2023 - 10.2023
Associate of Arts - Business Communication
Northwest Vista College
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