SFDC
Isabelle-Claude Poulin
Account Manager III, Actives And Formulations
Laval,QC
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Account Manager III, Actives and Formulations
Life Science/ Process Solutions, Millipore Sigma
Burlington, MA
01.2016 - Current
- As of January 2016, part of new Active and Formulation group responsible for sales and technical support of all MERCK KGaA/Sigma SAFC Pharmaceutical Excipient, API and Formulation for Canada.
- Exceeded Sales Targets 15 years out of 18 years.
- 2020 Americas Award.
- 2018 Year Award.
- 2017 Global Performance Award.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Oversaw new business development and customer servicing.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Account Manager PCS/LSS
Life Science / Process Solutions, EMD Millipore
Billerica, MA
01.2007 - 01.2016
- Part of Process Chemicals Solutions group, covering all MERCK KGaA/Millipore: Raw production chemical, cell culture media: development and supplements for Canada / all markets including: Biotech, Pharma, R&D, and CMO.
- 2014 Outstanding Performance Sales Awards Recipient.
- 2013 Outstanding Performance Sales Awards Recipient.
- 2013 Process Solution Global Sales Award Recipient.
- 2010 Process Solution Global Sales Award Recipient, Recognized with Award for Highest Sales Increase in North America.
- 2007 Awarded Highest GP Increase % of Sales- LSS NA.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Liaised between account holders and various departments.
- Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $ 10 M in sales.
- Educated clients on new Product/ service and updated account information to maintain high standards of client service.
- Achieved monthly / quarterly and yearly quota and grew sales .
- Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
- Managed book of business worth $ 10M across Canada.
- Oversaw new business development and customer servicing.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Expanded sales by +10% by facilitating client satisfaction and renewing customer relations each year.
Canadian Microbiology Field Sales Specialist
EMD Chemicals
Gibbstown, NJ
04.2003 - 01.2007
- Responsible for the sales and technical support of all MERCK KGaA microbiology related products, including hygiene monitoring and air sampling device for Canada / all markets including industrial, Pharma, R&D, university, biotech, water and food.
- 2004 Sales award and Germany trip.
- Traveled throughout Canada to leverage leads and visit existing customers.
- Maintained responsibility for all Canadian accounts, consistently touching base to assess needs and satisfaction.
- Visited key customers repeatedly to promote retention and relationships.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Represented company brand during customer and prospect interactions.
Education
Certificate in School Management and Leadership (CSML - Management, Leadership And Negotiation
Harvard Business School
Boston, MA 06.2021 - 12.2021
B.S - Sciences: Biochemistry – Microbiology – Virology
University of Quebec
Montreal, Qc 08.1994 - 12.1998
Skills
Organization/Planning Skills
Goals and performance
Negotiation
Customer service/support Skills
Local Account / Territory Development
Relationship building/ Networking/ Management
Problem Solving Skills
National and Global Account (development and maintain)
Software
SAP
Timeline
Certificate in School Management and Leadership (CSML - Management, Leadership And Negotiation
Harvard Business School
06.2021 - 12.2021
Account Manager III, Actives and Formulations
Life Science/ Process Solutions, Millipore Sigma
01.2016 - Current
Account Manager PCS/LSS
Life Science / Process Solutions, EMD Millipore
01.2007 - 01.2016
Canadian Microbiology Field Sales Specialist
EMD Chemicals
04.2003 - 01.2007
B.S - Sciences: Biochemistry – Microbiology – Virology
University of Quebec
08.1994 - 12.1998