Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Collins

Oceanside,CA

Overview

5
5
years of professional experience

Work History

Guest Service Agent

KSL Resorts
02.2022 - 07.2023
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Assisted guests with luggage and provided directions to rooms to enhance customer service.
  • Maintained consistent positive customer feedback.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Head Barback

KSL Resorts
04.2022 - 02.2023
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Replaced empty kegs and soda syrups.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Greeted customers and provided friendly, knowledgeable service.
  • Operated POS system to collect payments from customers.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Checked ID cards and verified bar guests were of legal age.
  • Delivered food to customers at bar and tables.
  • Established rapport with customers by providing friendly and attentive service.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Arranged tables and chairs for special occasions and events.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Assisted wait staff with timely food delivery and guest requests.
  • Provided attentive service and proactively assessed guest needs.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Processed payments for orders and provided customers with change.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and provided menus upon arrival to dining room.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Sales Associate

H&M Retail Store
09.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.

Bakery Counter Staff Member

Kreuzburg Coffee Company
11.2018 - 06.2019
  • Maintained safe food handling standards at all times.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
  • Stocked and faced bakery cases with daily offerings.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Changed register tapes, replaced employee supplies and washed windows and display cases.
  • Lifted cases and pushed or pulled heavy tray carts when restocking and preparing inventory.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed and weighed bakery department products.

Education

High School Diploma -

Pacific Beach High School
San Luis Obispo, CA
06.2020

Skills

  • Guest Services
  • Personable Demeanor
  • Financial Transactions
  • Computer Skills
  • Telephone Reception
  • Verbal and Written Communication
  • Administrative Skills
  • Stocking and replenishing
  • Teamwork and Collaboration

Timeline

Head Barback

KSL Resorts
04.2022 - 02.2023

Guest Service Agent

KSL Resorts
02.2022 - 07.2023

Sales Associate

H&M Retail Store
09.2021 - 04.2022

Bakery Counter Staff Member

Kreuzburg Coffee Company
11.2018 - 06.2019

High School Diploma -

Pacific Beach High School

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Isabelle Collins