Isabelle Cutts

Promoted to manage both the front office as the school secretary for Stepping Stones School at Hopelight Behavioral Health and provide key administrative support as an administrative assistant and behavioral tech coordinator. In these roles, I oversee scheduling, student records, payroll, medical billing, and staff coordination, ensuring a seamless workflow for both educational and therapeutic services.

Behavioral Tech Coordinator

• Assist coordinating 45-60 behavior technicians, managing schedules for over 100-300 ABA, speech, and occupational therapy sessions weekly for 50-60 clients.
• Created and maintained a billing issue tracking system to streamline corrections, supporting clean claims and improving coordination with billing staff.
• Assist with medical billing and payroll by verifying timesheets, adjusting billing codes, and ensuring accurate, timely submissions.
• Support real-time schedule adjustments therapy scheduling, including adjustments for staff time off and last-minute client rescheduling.
• Communicated with families regarding scheduling changes, service authorizations, and general inquiries, enhancing client satisfaction.
• Maintain compliance with HIPAA and Medicaid documentation standards for all administrative procedures.
• Provided daily administrative and operational supervisors, leadership and the operations team, ensuring streamline workflows across therapy departments.

School Secretary

• Serve as the administrative point of contact for a therapeutic school, managing daily front office operations, high-volume scheduling, meeting coordination, and communication with diverse stakeholders including families, educators, and providers in a professional and welcoming manner.
• Create and maintain student attendance records, coordinate daily check-in/check-out procedures, and manage absence/tardy reporting.
• Provide registrar support by enrolling new students, maintaining academic and health records, updating cumulative files, and preparing transcripts and student reports.
• Purchase and manage school office supplies and materials inventory, including classroom, cleaning, and therapy resources.
• Communicate regularly with families via phone, email, and newsletters regarding school updates, events, and student support services.
• Maintain FERPA- and HIPAA-compliant record keeping systems, including digital and physical documentation.
• Assist with the planning and coordination of school-based events, including ceremonies, parent nights, and staff development sessions.

Oversaw both creative projects and administrative support roles, where I led visual branding initiatives while ensuring smooth administrative operations. Managed creative campaigns, media production, and collaborated with various departments to enhance both marketing strategies and operational processes.

Graphic Design Specialist

• Designed and developed branding for the Stepping Stones School at Hopelight Behavioral Health, including logo design, visual standards, and a dedicated website.
• Re-designed all client-facing medical forms and intake packets in bilingual (English/Spanish) formats, improving clarity, accessibility, and cultural responsiveness for diverse patient populations.
• Built and maintained two websites using WordPress and Wix; manage five departmental websites across the nonprofit's behavioral health, education, and clinical divisions.
• Led marketing initiatives across digital and print platforms, developing cost-effective campaigns, social media strategies, and branded outreach materials.
• Coordinated with cross-functional teams to ensure creative projects aligned with budget and compliance guidelines across healthcare and educational sectors.
• Created and archived materials for public campaigns, and internal reporting.
• Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.

Administrative Assistant

• Supported the billing team by verifying insurance data, reconciling billing errors, and generating accurate claims through EHR systems, including Medicare processing.
• Handled sensitive patient and financial information in a confidential and professional manner, maintaining compliance with HIPAA standards.
• Maintained and regularly updated client-facing clinical paperwork, internal administrative forms, and staff handbooks to ensure consistency, compliance, and clarity.

• Managed digital content strategy for a local tourism initiative (Searcy.com), enhancing community engagement and brand consistency across platforms.
• Led event logistics, launch, and campaign execution for the Beats and Eats Summer Concert Series, including vendor coordination, live content creation, and on-site support.
• Created digital and print marketing materials aligned with brand standards for public outreach and sponsor promotion.
• Scheduled social media posts using Falcon and Gain, tracking performance metrics and analyzing engagement data to improve future campaigns.
• Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
• Collected and analyzed event attendance data using spreadsheets, informing data-driven improvements to marketing strategy.

• Designed visual content and layouts for weekly print editions and the digital news platform The Link, collaborating cross-functionally with editorial and advertising teams.
• Produced graphics, illustrations, and ads under strict weekly deadlines using Adobe InDesign, Illustrator, and Photoshop.
• Participated in editorial planning and maintained brand-aligned visual standards for university-affiliated media.
• Recognized by the Arkansas College Media Association:
• Optimized images for print and digital use, ensuring consistent color reproduction and high-quality results.
• 1st & 3rd Place – Newspaper Art/Illustration (2021)
• 2nd Place – Newspaper Advertising (2021, collaborative project)