Isabelle Davis
Northglenn,Colorado
Summary
Experienced professional seeking diverse job opportunities. Proven track record of adaptability, flexibility, and quick learning. Excellent interpersonal and communication skills. Strong problem-solving abilities and ability to work well under pressure. Passionate about delivering high-quality results and exceeding expectations. Motivated, dedicated, and eager to contribute to a dynamic work environment.
Committed to personal and professional growth, I continuously seek opportunities to expand my skill set. I am confident in my ability to contribute value to any organization and make a meaningful impact.
Overview
4
4
years of professional experience
Work History
SMT Agent
Everdriven
05.2024 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and transportation concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Filed and maintained copies of company forms and documentation.
Amazon Delivery Driver
Myriad DSP
12.2024 - Current
Server
Romano's Macaroni Grill
07.2023 - 12.2024
- Optimize service quality by actively listening and responding to customer requests
- Process customer payments
- Accurately record and submit each guest’s food order to the kitchen staff
- Checked on each table regularly to ensure order accuracy and customer satisfaction
- Offered upsell suggestions and ideas for appetizers, beverages, and desserts
- Maintain a clean and orderly work area at all times
- Closely follow all food safety and sanitation guidelines
Mid-time Salesman
Colorado Springs Scheels
07.2022 - 06.2023
- Delivered excellent customer service by engaging customers in conversation, providing product information, and helping customers select the right product.
- Continuously sought opportunities for upselling and cross-selling to maximize sales revenue and customer satisfaction.
- Managed the end-to-end sales process, from lead generation to closing deals, while maintaining accurate records.
- Led constructive product meetings for fellow employees to better our collective knowledge in order to push product efficiently.
- Built customer loyalty by developing relationships with customers and providing followup service.
- Ensured store display and product presentation was accurate and attractive.
- Verified transactions and ensured accuracy of pricing and discounts.
- Monitored inventory levels to ensure adequate stock was available for sale.
- Consistently exceeded sales targets and quotas, demonstrating exceptional sales performance and driving revenue growth: Regularly held the position of top part-time salesman of the month. Second top part-time salesman for 2023 as of June 2023.
- November 2022 Employee of the Month.
- Successfully participated in a company-wide business trip intended for full-time employees, showcasing exceptional performance and dedication to the organization and applied gained insights and connections to support the achievement of team goals and enhance overall performance.
Part-time Customer Service/Cashier Associate
Colorado Springs Scheels
03.2021 - 07.2022
- Provided exceptional customer service and support, ensuring high levels of customer satisfaction.
- Assisted customers in a professional and friendly manner, addressing inquiries, resolving issues, and providing product/service information.
- Utilized effective communication skills to actively listen to customers, understand their needs, and provide appropriate solutions.
- Demonstrated excellent problem-solving abilities by analyzing customer concerns and finding prompt and satisfactory resolutions.
- Handled a high volume of customer interactions via phoneand email maintaining composure and professionalism at all times.
- Collaborated with cross-functional teams to resolve complex customer issues and ensure a seamless customer experience.
- Proactively identified opportunities for process improvement and shared feedback with the management team.
- Participated in ongoing training programs to enhance product knowledge and develop customer service skills.
Education
Partial Bachelors - Exercise Science
University of Colorado Colorado Springs
Colorado Springs11-2022
Highschool Diploma -
The Classical Academy
Colorado Springs05-2020
Skills
- Leadership Skills: Ability to guide and motivate a team, delegate tasks, and make informed decisions
- Customer Service: Exceptional customer service skills, ensuring high levels of customer satisfaction and fostering long-term client relationships
- Time Management: Effective prioritization and organization skills to manage multiple activities and meet deadlines
- Adaptability: Ability to quickly adapt to changing market conditions, customer needs, and sales strategies
- Communication Skills: Effective verbal and written communication, active listening, and presentation abilities
- Collaboration and Teamwork: Work well with others, contribute positively to a team, and foster a cooperative work environment
- Attention to Detail: Pay meticulous attention to detail, ensuring accuracy and precision in work
- Relationship Building: Proven track record of building strong relationships with clients, understanding their needs, and providing tailored solutions
Timeline
Amazon Delivery Driver
Myriad DSP
12.2024 - Current
SMT Agent
Everdriven
05.2024 - Current
Server
Romano's Macaroni Grill
07.2023 - 12.2024
Mid-time Salesman
Colorado Springs Scheels
07.2022 - 06.2023
Part-time Customer Service/Cashier Associate
Colorado Springs Scheels
03.2021 - 07.2022
Partial Bachelors - Exercise Science
University of Colorado Colorado Springs
Highschool Diploma -
The Classical Academy
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