Isabelle Dever
Summary
Hardworking and passionate candidate with a degree in physiology and four years of customer service experience in high-volume environments. Talented in building strong relationships with clients and providing patient-centered care in a medical setting. Self-motivated learner eager to constantly evolve skillset in order to contribute to overall team success.
Overview
8
8
years of professional experience
Work History
Intern
CU Sports Medicine and Performance Center
08.2021 - 05.2023
- Shadowed four physical therapists over the span of two years and deepened knowledge of both physiology and rehabilitation through their mentorship.
- Shadowed orthopedic surgery, becoming familiar with operating rooms and gaining in knowledge of surgical procedures.
- Provided compassionate, patient-centered care.
- Evaluated patient progress, adjusting treatment plans to fit their individual needs and goals.
- Assisted physical therapists with equipment maintenance.
- Gained in-depth knowledge of ACL rehabilitation.
- Shadowed swim stroke analysis.
- Worked with hip dysplasia patients pre-op and post-op.
Bartender
Hapa Sushi Grill And Sake Bar
10.2023 - Current
- Promoted to Bartender after one year of serving for the company.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Effectively balanced crafting high-quality cocktails restaurant guests while providing excellent service to bar patrons.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Hapa Sushi Grill And Sake Bar
05.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Shift Lead
Nick n' Willy's Take and Bake Pizza
05.2020 - 05.2022
- Promoted to shift lead after one year of employment.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Managed daily revenue.
- Resolved customer complaints and offered thoughtful solutions to maintain customer satisfaction.
- Managed restaurant cleanliness and employee safety.
Soup Kitchen Volunteer
Saint John's Episcopal Church
01.2016 - 01.2022
- Served food to guests
- Distributed sack lunches
- Distributed hygiene products.
Education
Bachelor of Arts - Integrative Physiology
University of Colorado, Boulder
Boulder, Colorado05.2023
High School Diploma -
Fairview High School
Boulder, Colorado05.2019
Skills
- Customer Service
- Medical terminology knowledge
- Comprehensive understanding of human physiology
- HIPAA Compliance
- Teamwork and Collaboration
- Medical Staff Relations
- Empathy
- Time Management
- Upselling
- Patient-centered care
- Problem-solving abilities
Websites
Volunteer Experience
Saint John's Episcopal Church Soup Kitchen
2016-2022
Timeline
Bartender
Hapa Sushi Grill And Sake Bar
10.2023 - Current
Server
Hapa Sushi Grill And Sake Bar
05.2022 - 10.2023
Intern
CU Sports Medicine and Performance Center
08.2021 - 05.2023
Shift Lead
Nick n' Willy's Take and Bake Pizza
05.2020 - 05.2022
Soup Kitchen Volunteer
Saint John's Episcopal Church
01.2016 - 01.2022
Bachelor of Arts - Integrative Physiology
University of Colorado, Boulder
High School Diploma -
Fairview High School
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