Isabelle DiPaola
Beaverton,OR
Summary
Adaptable skilled individual with a varying background in different fields. Skilled management of a team of 50+ people during a pandemic. Proven record of building strong relationships with clients, customers, coworkers and employees. History in coaching individuals to meet company expectations. Dynamic and unique leadership style based in leading by example, executing with kindness, gratitude, excellent communication and special ability to empathize and see another’s point of view. Dynamic skills in scheduling, discipline, delegation, and task assignments based on skill level and aptitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Escrow Assistant
Fidelity National Title
03.2022 - 10.2022
- Maintained open communication with lenders, brokers and borrowers.
- Scheduled signings and gathered required paperwork.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
Assistant Manager/ Temporary Supervisor
King Soopers
03.2020 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Uber Driver
04.2019 - 03.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
Intern
The Fold London
11.2018 - 04.2019
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Prepared project presentations and reports to assist senior staff.
- Facilitated successful completion of projects from concept to launch.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
Service Associate
Enterprise Rent-a-Car
01.2015 - 01.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Boosted productivity by offering skilled administrative assistance and client support.
- Maintained high customer satisfaction standards to meet or exceed targets.
Hostess
Red Robin
01.2013 - 01.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Customer Service Associate
JC Penny
01.2013 - 01.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Hostess and busser
The Winery
01.2012 - 01.2013
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
Ski Instructor
Powderhorn Ski Resort
01.2012 - 01.2013
- Detailed safety rules and procedures regarding activities to customers and guests.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Lifeguard / Swim Instructor
Grand Junction Parks and Rec
01.2012 - 01.2013
- Taught daily swim instruction to students varying in ages and skill levels.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
- Took notes strengths and weaknesses of each child in class to track progress.
- Developed and implemented lesson plans based on individual student needs.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Dance Instructor
Absolute Dance
01.2010 - 01.2013
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
Education
Bachelors of Science - Apparel Merchandising And Marketing/ Design
Colorado State University
05.2018
Skills
- Project Management Abilities
- Customer Relationship Management (CRM)
- Process Optimization
- Complaint Resolution
- Scheduling
- Workforce Management
- Performance Management
- Staff Development
- Marketing
- Team Leadership
- Project Management
- Time Management
- Complex Problem-Solving
Timeline
Escrow Assistant
Fidelity National Title
03.2022 - 10.2022
Assistant Manager/ Temporary Supervisor
King Soopers
03.2020 - 12.2021
Uber Driver
04.2019 - 03.2020
Intern
The Fold London
11.2018 - 04.2019
Service Associate
Enterprise Rent-a-Car
01.2015 - 01.2017
Hostess
Red Robin
01.2013 - 01.2014
Customer Service Associate
JC Penny
01.2013 - 01.2013
Hostess and busser
The Winery
01.2012 - 01.2013
Ski Instructor
Powderhorn Ski Resort
01.2012 - 01.2013
Lifeguard / Swim Instructor
Grand Junction Parks and Rec
01.2012 - 01.2013
Dance Instructor
Absolute Dance
01.2010 - 01.2013
Bachelors of Science - Apparel Merchandising And Marketing/ Design
Colorado State University
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