Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle Doran

Leesburg,FL

Summary

Friendly and positive casino team leader bringing 40 years of experience in the field. Well-versed in monitoring chips, player wins and game table activities.

Overview

24
24
years of professional experience

Work History

Table Games Supervisor

Venetian Hotel & Casino
11.2006 - 01.2023
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
  • Watched closely to catch errors and notified surveillance of irregularities.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Monitored chips purchases, table inventories and player win ratios.
  • Performed paperwork required for monetary transactions.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Established and maintained banks and table bet limits for each supervised game.
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Oversaw area games to maintain security and compliance.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Table Games Dealer

Venetian Hotel & Casino
03.1999 - 11.2006
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Learned and followed company procedures to maintain consistency and standards.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Worked with dealer team to run larger games such as craps and baccarat.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Monitored game for potential security risk to protect operation and players.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.

Education

No Degree -

Grossmont College
El Cajon, CA

High School Diploma -

Granite Hills High School
El Cajon, CA
06.1978

Skills

  • Monetary Transactions
  • Performance Strategies
  • Guest Relations
  • Critical Thinking
  • Compliance Requirements
  • Active Learning
  • Resolving Complaints
  • Money Transfers
  • Monitoring Chips Purchases
  • Team Training and Leadership

Timeline

Table Games Supervisor

Venetian Hotel & Casino
11.2006 - 01.2023

Table Games Dealer

Venetian Hotel & Casino
03.1999 - 11.2006

No Degree -

Grossmont College

High School Diploma -

Granite Hills High School

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Isabelle Doran