Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isabelle fernandes

Claremont,NH

Summary

Detailed Workflow Coordinator with extensive administrative knowledge and 4 years of professional experience. Proactive and flexible with proven history of driving productivity and efficiency through commitment to continuous improvement and strong leadership.

Overview

6
6
years of professional experience

Work History

Wrokflow Coordinator

Alliance Mechanical
04.2025 - Current
  • Scheduled production timelines and project milestones to foster quality and client satisfaction.
  • Managed teams and delegated training and development.
  • Coordinated with clients and vendors to determine project scope and define timelines for completion.
  • Monitored project plans and challenges and proactively resolved obstacles.
  • Optimized resource allocation by analyzing workload data and forecasting future needs accurately.
  • Conducted regular process audits to ensure compliance with established guidelines and maintain quality standards.
  • Resolved workflow-related issues promptly, minimizing downtime and maintaining project momentum.
  • Maintained comprehensive documentation of workflows, policies, procedures, ensuring easy access for all team members during audits or training sessions.
  • Evaluated employee performance regularly, providing constructive feedback and coaching for continuous growth.
  • Collaborated with cross-functional teams to align production plans with customer requirements.
  • Reviewed building plans and zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.
  • Communicated with team members to enforce deadlines and quality standards.
  • Developed customized workflow templates for various projects, increasing overall organization and reducing errors.
  • Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.

Regional Workflow Coordinator

Dartmouth Hitchcock
04.2022 - 05.2025
  • Communicated with team members to enforce deadlines and quality standards.
  • Optimized tasks and procedures resulting in reduced expenses and increased efficiency.
  • Liaised between clients and management to provide updated status reports.
  • Facilitated team productivity by providing strong leadership and surmounting challenges.
  • Developed customized workflow templates for various projects, increasing overall organization and reducing errors.
  • Implemented a centralized task tracking system, resulting in better visibility of project status across teams.
  • Served as a liaison between management and staff to facilitate smooth flow of information regarding project updates or changes in priorities.
  • Streamlined workflow processes by identifying bottlenecks and implementing solutions for increased efficiency.
  • Collaborated with cross-functional teams to develop best practices for seamless coordination of work efforts.
  • Improved communication between departments, facilitating timely information exchange and accurate decisionmaking.
  • Coordinated with IT department to address technical issues affecting workflow systems or software applications quickly.
  • Provided training to new employees on workflow processes and software tools, boosting their performance levels quickly.

Sales Associate

West Lebanon Multiple Locations
02.2019 - 04.2022
  • Worked in multiple locations over West lebanon ,NH in a multitude of retail areas and stores during high school .
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Education

Criminal Justice

Franklin Pierce University
Rindge, NH
06-2028

High School Diploma -

Hartford High School
White River Junction, VT
06-2023

Skills

  • Client relationship management
  • Deadline management
  • Efficiency improvement
  • Software knowledge
  • Project management
  • Project planning
  • Project coordination
  • Workflow Analysis
  • Resource management
  • Workflow management tools
  • Project requirements
  • Process mapping
  • Meeting facilitation
  • Cross-functional coordination
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills

Timeline

Wrokflow Coordinator

Alliance Mechanical
04.2025 - Current

Regional Workflow Coordinator

Dartmouth Hitchcock
04.2022 - 05.2025

Sales Associate

West Lebanon Multiple Locations
02.2019 - 04.2022

Criminal Justice

Franklin Pierce University

High School Diploma -

Hartford High School

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Isabelle fernandes