Isabelle Forney
Ravena,NY
Summary
Experience in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and client relations.
Overview
5
5
years of professional experience
Work History
Venue Manger/Front Desk Manger
Wire Event Center & James Newbury Hotel (ERV LLC)
11.2022 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Assisted in pre-opening operation of venue and hotel while both were still under construction.
- Worked with vendors and tech installers at hotel to get front desk systems, key lock systems, and entertainment systems integrated and functional.
- Worked with construction team to make property operational and guest ready.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted vendors, clients, and staff in the coordination and execution of events involving multiple outlets on the property.
- Supervised events from start to finish using effective crowd control methods.
Corporate Personal Assistant
Empire Riverfront Ventures LLC
06.2021 - 11.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, organizing paperwork, scheduling appointments, and managing office operations.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between vendors and company owner.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained appropriate filing of personal and professional documentation.
- Was promoted from the position of corporate personal assistant to the position of venue/front desk manger within the company due to continued exceptional performance and dedication.
Family Nanny
Rebecca & Aaron Flach
07.2020 - 08.2022
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Implemented daily routine to maintain structure and stability
- Drove children to school and extracurricular activities.
- Helped to maintain household organization and cleanliness.
Sales Associate
Gracefully Chic Boutique
05.2018 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Education
Bachelors in Social Work - Social Work
SUNY At Albany
Albany, NY05.2025
GED -
Hudson Valley Community College
Troy, NY05.2020
Skills
- Telephone Etiquette
- Business Administration
- Record Keeping
- Time Management
- Email Decorum
- Hospitality Service
- Bookkeeping
- Spreadsheet Tracking
- Complex Problem-Solving
Timeline
Venue Manger/Front Desk Manger
Wire Event Center & James Newbury Hotel (ERV LLC)
11.2022 - Current
Corporate Personal Assistant
Empire Riverfront Ventures LLC
06.2021 - 11.2022
Family Nanny
Rebecca & Aaron Flach
07.2020 - 08.2022
Sales Associate
Gracefully Chic Boutique
05.2018 - 07.2019
Bachelors in Social Work - Social Work
SUNY At Albany
GED -
Hudson Valley Community College
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